Bus stops
We produce bespoke timetable information for more than 6,000 bus stops and shelters across Tyne and Wear, helping 1.1 million people to plan their journeys.
We want to improve waiting facilities for our customers, last year we installed nearly 100 new stops. We have also introduced Real Time Information terminals at selected bus stops and plan to add many more in the future.
Cleanliness at our shelters and stops is important to us. On average 226 stops are cleaned and maintained every day.
Unfortunately vandalism does happen sometimes. If you see a shelter that has been vandalised please let us know and we will try to sort it out as quickly as possible.
Call the shelter hotline on 0191 203 3365 or email busstops@nexus.org.uk.
Bus stations
Over 20 million customers use the 17 bus stations and transport interchanges in Tyne and Wear. Nexus manages:
- the four major bus stations at Eldon Square and Haymarket in Newcastle, Park Lane in Sunderland and Gateshead Interchange used by 11 million passengers a year.
- seven smaller bus stations at Wallsend, Jarrow, South Shields, Washington Concord, Hetton-le-Hole, Blaydon and Winlaton uised by a further 7 million.
- bus shelters and waiting area at three Metro Interchanges; Four Lane Ends, Heworth and Regent Centre.
Bus stations at MetroCentre, Washington Galleries and Killingworth are owned and managed by other companies but Nexus provides the bus service information.
Several of these bus stations incuding Eldon Square, Gateshead and Four lane Ends have been built in the last 10 years. The new bus station at Eldon Square, provided by Capital Shopping Centres as part of the major expansion of the shopping centre, replaced the old and notorious underground bus concourse and raises standards for bus stations nationally to a new level.
Whatever their size and age, we seek to ensure that our bus stations are well maintained and cleaned daily, and are a safe and pleasant environment with high standards of lighting and CCTV security where possible. We have spent half a million pounds over the last two years, and are hoping to spend another million pounds over the next three years, upgrading and refurbishing older facilities, including better lighting and increasing CCTV coverage.
Bus station customer assistants and evening security staff are provided 7 days a week at Eldon Square, Haymarket, Gateshead and Sunderland Park Lane.
