Tickets

Single ticket

They are valid for 90 minutes from when you buy one and you can use them for one continuous journey on the Metro and on the train between Newcastle and Sunderland.  The price depends on the number of zones you travel in – see the attached zone map below.

(*only a three zone ticket is valid) 

How to buy one

You can buy them at any ticket machine located on all Metro stations. Simply press 1, 2, or 3 on the single panel.

Metro zone map

Day Rover

This ticket offers one day's unlimited travel within Tyne and Wear.

Buy a Day Rover from Metro ticket machines, from all drivers of major bus operators' services, drivers of some smaller operator's services and on-board the Shields Ferry. It's also valid on Northern Rail's Newcastle-MetroCentre/Blaydon rail service.

Price £6.80.

For full details about where to buy, where you can travel and prices visit http://www.networkonetickets.co.uk/.

Explorer North East

Valid for one day's unlimited travel in Tyne and Wear and beyond.

For full details about where to buy, where you can travel and prices visit www.explorernortheast.co.uk.

Transfares

You can buy a Transfare ticket when your journey includes travelling on more than one type of transport, e.g. Metro and bus. Transfares allow you to buy just one ticket for your journey.

In general a Transfare allows you to make a journey of two legs on different types of transport.

You must start the second part of your journey within 90 minutes of buying your ticket.

• How do I work out the number of zones I'm travelling in?

The map attached shows Tyne and Wear divided into just 3 zones - yellow, green and grey.

If your journey is entirely within just one zone (yellow, green OR grey) - you only need a 1 zone Transfare (T1 on Metro, £2.60).

If you are travelling in the yellow AND the green zones or the green AND the grey zones - you need a 2 zone Transfare (T2 on Metro, £3.40).

And if you are travelling in the yellow, green AND grey zones you need a 3 zone Transfare (T3 on Metro, £4.10).

For example, if you're travelling from Pelaw Metro station to Washington, you would need a 2 zone Transfare, as you're travelling through the green and grey zones.

(Child Transfares allow travel within all three zones).

• What if I start my journey on a zone boundary?

Bus stops and Metro stations on boundaries are in both zones.

For example, if you travel from Felling to Windy Nook via Heworth your whole journey is in the green zone so you need a one zone Transfare (T1 on Metro). Similarly if you travel from Felling to the Freeman Hospital via Monument your journey is entirely in the yellow zone so you need a one zone Transfare (T1 on Metro).

• How do I buy one on Metro?

Simply choose either T1, T2 or T3 on the Metro ticket machine depending on how many zones you'll be travelling in, and pay.

• How do I buy one on the bus or the Shields Ferry?

Just tell your bus driver or Ferry operator where you are going and they will work out what ticket you need.

• Is travel on Northern Rail included?

Yes, Transfares bought on Metro or bus or Ferry will be accepted on Northern Rail services between Sunderland and the MetroCentre.

Transfare map

Save 50p on the price of two single fares with a Ferry DaySaver - plus you can use it all day, saving you even more money if you're making more than one return trip a day.

Network One Travel Ticket

These allow you unlimited journeys within Tyne and Wear and are available for weekly, four weekly and annual travel.

Buy them from any travelshop* or wherever you see the Network Travelticket sign. You'll need a passport-sized photograph for your first photocard. 

For more information, go to http://www.networkonetickets.co.uk/

You can also renew four week and annual traveltickets online by credit/debit card  and over the Nexus ticket hotline - call 0191 202 0525 Monday-Friday, 9.00am-4.00pm (no surcharge).

Valid on Metro, Shields Ferry, most bus services and trains between Sunderland-MetroCentre/Blaydon.

* All Nexus TravelShops sell 1 week and 4 week Traveltickets, but the only Nexus TravelShops selling annual Traveltickets are Gateshead, Monument, North Shields and Sunderland.

Network One zone map

1 week FerrySaver
The 1 week FerrySaver is valid for 7 days, costs £11.20 and can be bought on the ferry (cash only) as you board.

4 week FerrySaver (available to buy with a Pop card)
The 4 week FerrySaver is valid for 28 days and costs £38.25 when you buy it online.  It can also be bought on board the ferry (cash only) direct from the ferry operator or from Nexus' TravelShops at North Shields and South Shields (by cash, credit or debit card) for the price of £42.50.  You must have a Pop card to buy this ticket.

To find out more about the 4 week FerrySaver or to download a Pop application form see www.nexus.org.uk/ferry-fares.

Carnet tickets
A book of Carnet tickets allows you 10 single journeys for the price of 8 - for only £12.00.  These are flexible tickets which can be used on any day and can either be bought on board the ferry direct from the ferry operator (cash only) or from Nexus' TravelShops at North or South Shields (cash, credit or debit card).

Don’t have an Under 16 Pop Card?

You'll pay the commercial child fare, which is 60p. However, if you are, or look like you are, 14 or over, you will be charged the adult fare. So if you live in Tyne and Wear and are under 16, apply for your Under 16 Pop Card now to be entitled to pay concessionary child fares.

Children under 5

Accompanied children aged under five travel free on all public transport in Tyne and Wear. 

Under 16 Pop Card application form

What is a Gold Card?

If you have a Concessionary Travel Pass, you can apply for a Metro Gold Card which gives you a year’s travel on Metro, the Shields Ferry and on Northern Rail services between Newcastle and Sunderland.

If you have one of the following CT passes you will be issued with a smart ticket which will be loaded on to your CT pass directly:

•  Tyne and Wear Elderly CT Pass
•  Tyne and Wear Disabled CT Pass
•  Tyne and Wear Disabled Blind CT Pass
•  Non Tyne and Wear CT Pass

When you buy your Gold Card we will give you a reminder slip to let you know when your Gold Card is due to expire.

If you have one of the following CT passes you will be issued with a paper Gold Card:

• Tyne and Wear Disabled Temporary CT Pass
• CT Passes with less than one year validity remaining before expiry

We will contact you in future if you have a paper ticket to convert it to a smart ticket so you can open the ticket gates.

When can I use a Metro Gold Card?

You can travel on Metro, the Shields Ferry and Northern Rail services between Newcastle and Sunderland at the same times as your CT Pass is valid. So if you have an Off Peak CT Pass you can travel from 9.30am Monday to Friday and all day at weekends and on public holidays. You can also use your Gold Card all day throughout July and August.

If you have an All Day CT Pass you can travel at any time.

How much is a Metro Gold Card?

The price of a Metro Gold Card depends on where you live. For Tyne and Wear residents the price is £25 per year. For those living outside of Tyne and Wear the price is £35 per year.

Where can I buy a Metro Gold Card?

Simply take your Concessionary Travel Pass to any Nexus TravelShop. You can pay using cash, debit or credit card. In future you will be able to purchase a Gold Card at a ticket machine at any Metro station - we’ll let you know when this is available. Please note that your Metro Gold Card is non-refundable.

When can I renew my Metro Gold Card?

You can renew your Metro Gold Card up to 7 days before your current pass expires.

How do I use a Metro Gold Card?

On Metro – show an inspector your Metro Gold Card (or CT Pass if you have been issued a smart Gold Card) when requested. You must pay the full adult fare if travelling before 9.30am except throughout July and August.

On the Shields Ferry - show the ferry operator your Metro Gold Card (or CT Pass if you have been issued a smart Gold Card) when you board. You must pay the full adult fare if travelling before 9.30am except throughout July and August.

On Northern Rail services between Newcastle and Sunderland – if you have a paper Gold Card which has the expiry date printed on it you can show this to the conductor when requested. If you have been issued a smart Gold Card which has been loaded on to your CT Pass you will require a special ticket which can be obtained on request from any Nexus TravelShop. This will tell the conductor the expiry date of the smart ticket on your CT Pass.

Can I use it to travel to early hospital appointments?

Yes, if you have an Off Peak CT Pass and need to travel before 9.30am in order to get to or from a hospital appointment, just show your hospital appointment card or letter with your Metro Gold Card when requested. If you have been issued with a smart Gold Card, you should provide your CT Pass for inspection by Metro Staff who will use a card reader to check the Gold Card ticket on your pass.

What happens if I lose my Gold Card?

If you lose your paper Gold Card and wish to replace it you must do so by purchasing a new Gold Card at a TravelShop. If you were issued with a smart Gold Card ticket on your CT Pass and you have lost your CT pass you should report this to Nexus immediately. You will be issued with a new CT Pass (charge of £5) however you must take your CT Pass to a TravelShop to buy a new Gold Card. In both cases your new Gold Card will be valid for 365 from the day of purchase and will not expire on the date of the original Gold Card which you have lost.

How do I check the expiry of my Gold Card?

If you have a paper Gold Card the expiry date of the product will be printed on the ticket. If you have a Gold Card loaded on to your CT Pass you will be issued with a reminder slip stating the expiry date. From April you can also check this at ticket machines on Metro platforms by touching your CT pass on the orange reader located to the right of the touch screen.

Who can use my Gold Card?

Only you are allowed to use your Gold Card. It is not transferable. If you have a Companion CT Pass you may travel accompanied by one person however the ticket is for yourself and your companion only.

Metro Gold Card (FAQs)

Metro Student Card

To make your studying days easier when it comes to travel the Metro Student Cards have been divided into three separate areas. Simply check out the Metro map and choose which one best suits your needs:

• All Zones
• Inner Newcastle
• Inner Sunderland

To help you even further you can decide whether to go for a full year period or keep it short and sweet with a four week pass. You decide! Find out more

Price at Nexus TravelShop

(*only an All Zones ticket is valid)

Online price (if renewing your pass only) at buytickets.nexus.org.uk

Buying your Metro Student Card
To apply for a brand new Metro Student Card all you need to do is:
• Complete the application form below
• Remember your student ID (showing academic dates)
• Bring two passport-sized photographs

Simply take them all to your nearest Nexus TravelShop.

Renewing your Metro Student Card
Once you have your Metro Student Card you’ll be taking full advantage of it! But if you have bought a four-week pass you will want to renew it again. You can do this by:
• Renewing online (this requires four working days notice)
• Or visiting a Nexus TravelShop

Please note lost and stolen tickets are non-refundable except for annual tickets as covered by the replacement scheme.

Student Metro map

Metro Student Card application form

If you have difficulty using public transport because of age, disability, illness, or you simply lack confidence, you can carry a Bridge Card.

When you show the card to transport staff they will recognise that you may need extra help during your journey.

You don't have to register for the scheme. You just have to carry a card and show it to transport staff if you need help.

The card does not entitle you to a concessionary or discount fare

Bridge Card Information