If you've lost your season ticket, get in touch straightaway:
- MetroSaver - Tel 0191 20 20 747
- Network One - Tel 0191 276 3706
- Gold Card or Concessionary Travel (CT) pass (elderly, disabled person & under 16) - Tel 0191 20 20 747
- Lost bus season tickets - contact the relevant bus operator direct.
Please note lost and stolen tickets are non-refundable except for annual tickets as covered by the replacement scheme.