We want you to feel safe when using Metro and that’s why we have invested in the following:
• More customer service assistants present all day every day.
• Installation of state of the art 24 hour CCTV systems at stations and on trains.
• Over 550 cameras cover the entire Metro network, including platforms, stations approaches, subways and car parks.
• All our stations and trains are ‘Alcohol exclusion zones’.
• We are working closely with the police and local authorities.
• Dedicated telephone/text number (0191 203 3666) so that passengers can report any problems.
Safety tips
For your own safety and comfort please be aware of the following:
• Know where CCTV cameras are on stations and wait in those areas.
• Travel in the front part of trains (nearer to the driver).
• Keep valuables out of sight.
• Do not leave your luggage unattended.
• Use well lit walking routes to and from stations.
• Never go on the track.
• Always stand behind the yellow line on the platform. Not all Metro's stop at all stations.
• When using escalators stand to the right side, hold the hand rail and face forward.
• Never take large items of luggage, pushchairs or wheelchairs onto an escalator, please use the lift or ramp
Advice for parents and carers
Make sure your child:
• Knows the safest route to and from the Metro station.
• Contacts a member of staff or uses the Help Point at the station if they ever feel unsafe.
• Stands in view of the CCTV cameras if they feel unsafe.
• Understands that if they misbehave, cause a nusiance or safety risk for others, the Police may be called.
Report an incident
To report an incident, call:
• Emergency only (Police, Fire and Ambulance) dial 999.
• Police (not an emergency) Tel: 0191 214 6555.
• On a Metro station use the Metro 'Help Point', or speak to a memeber of staff.
• On a Metro train Tel/Text: 0191 203 3666.
• Report a concern (that does not need an immediate action) email: contactus@twmetro.co.uk