Passenger's Charter

DB Regio Tyne and Wear Ltd has been appointed to operate the trains and stations on behalf of Nexus, which owns, manages and is modernising the Tyne and Wear Metro.

We are committed to providing a high quality and value for money service that reflects the spirit and aspirations of all our passengers in Tyne and Wear.

Our aim is for passengers to enjoy trains that look and feel ‘as new’, stations that are smart and welcoming, infrastructure and technology that is modern and functional and a level of service that is a role model for service excellence.

This Passenger's Charter tells you what to expect when travelling on the Metro, what changes we are making to improve your journey and how you can contact us with your feedback or concerns