Metro wins Project of the Year and Best Customer Initiative Awards.

Haymarket Metro Platform
8 October 2010

Success at 2010 UK Light Rail Awards for Haymarket station transformation and 100 days Clean Up campaign

The Tyne and Wear Metro was honoured this week at the annual UK Light Rail Awards, winning Project of the Year and Best Customer Initiative categories.

The annual ceremony, held in London recognises and acknowledges excellence in operators and suppliers in the light rail industry.

Haymarket Metro PlatformIt’s a real coup for Metro, showcasing the calibre of the system on a national level and also the hard work carried out by Metro staff in reinvigorating and revitalising the network. The Project of the Year was awarded for the transformation of Haymarket station in the centre of Newcastle, used by six million passengers every year.

Metro also won the Best Customer Initiative category for its 100 day Clean Up Campaign which saw Metro undergo a complete ‘spring clean’. During the campaign, the entire fleet of Metrocars received a super valet, each station was repainted, repaired and revamped and lighting across the network significantly improved.

Bernard Garner, Director General of Nexus, which owns and manages Metro, said: “We are delighted to see Metro winning national awards for customer service, business innovation and the first phase of our modernisation programme. The 100-days clean up was part of the concession agreement we signed with DB Regio Tyne and Wear. Passengers have noticed the difference it has made and it is a worthy award winner.”

Richard McClean, Managing Director of DB Regio Tyne and Wear Ltd, operator of Metro said: “It’s a real honour to win the Best Customer Initiative award. When we took over the operation of Metro, the first goal was to complete the 100 day Clean Up Campaign working in partnership with Nexus to cosmetically improve the service.

“This award reflects just how hard and how well Metro staff have done in achieving this goal. As Bernard explained this was just the first part of the reinvigoration programme for Metro, a crown jewel of the region loved by passengers and employees alike. Over the next few years, this programme will progress as we look to modernise the entire network.”