To make choices about transport people need the right information about services times and tickets in the format of their choice, from the internet through to timetables at bus stops.
We operate the North East England regional service of Traveline, a national public transport inquiry service available by calling 0871 200 22 33. Our award-winning contact centre deals with more than 400,000 requests each year for information about bus, Metro and ferry in North East England, as far as the Tees Valley.
We operate 9 Nexus TravelShops at or close to major interchanges in Tyne and Wear. All sell a wide range of holidays and tickets for local and national travel, including through telephone bookings. Travelsales income totals more than £17m a year, with TravelShops selling 80% of combined bus-Metro and other multi-modal tickets in Tyne and Wear. Our TravelShops also serve an important role in providing tourist information.
There are more than 6,500 bus stops in Tyne and Wear and every one has its own individual timetable, printed and displayed by Nexus. We are introducing real time information and SMS text information technology at a growing number of stops.
In all we produce more than two million items of printed publicity every year, in the form of timetables, maps, and leaflets about specific tickets and promotions. We have more than 100 distribution outlets, including TravelShops.