What is a Gold Card?
If you have a Concessionary Travel Pass (CT pass), you can apply for a Metro Gold Card which gives you a year’s travel on Metro, the Shields Ferry and on Northern Rail services between Newcastle and Sunderland.
If you have one of the following CT passes you will be issued with a smart ticket which will be loaded on to your CT pass:
- Tyne and Wear Elderly CT Pass
- Tyne and Wear Disabled CT Pass
- Tyne and Wear Disabled Blind CT Pass
- Non Tyne and Wear CT Pass
If you have one of the following CT passes you will be issued with a paper Gold Card:
- Tyne and Wear Disabled Temporary CT Pass
- CT Passes with less than one year validity remaining before expiry
When can I use a Metro Gold Card?
You can travel on Metro, the Shields Ferry and Northern Rail services between Newcastle and Sunderland at the same times as your CT Pass is valid.
Off Peak CT Pass- You can travel from 9.30am Monday to Friday and all day at weekends and on public holidays. You can also use your Gold Card all day throughout July and August, as well as between Christmas and New Year (ie Friday 27, Monday 30 and Tuesday 31 December 2013).
All Day CT Pass- You can travel at any time.
How much is a Metro Gold Card?
The price of a Metro Gold Card depends on where you live. Tyne and Wear Concessionary Travel Pass holders can travel on the Metro system for a whole year with a Metro Gold Card for just £25. If you live outside of Tyne and Wear it costs £35 a year.
*From 1 April 2014 -A Metro Gold Card will cost just £12 a year for Tyne and Wear Concessionary Travel Pass holders only.
Where can I buy a Metro Gold Card?
You can now load a Metro Gold Card onto your Concessionary Travel Pass at any Metro station ticket machine. Here's how:
- Touch your Concessionary Travel Pass on the orange card reader. Your ticket details will appear on the screen.
- To buy your new Gold Card, press “Metro” and you will see the option to buy a Gold Card at the bottom of the list of tickets.
- Select “Gold Card”. If this is not available please go to a Nexus TravelShop.
- Press “Buy”. You will then need to pay for your ticket using either cash, card or contactless payment.
- Update your Concessionary Travel Pass- just touch your pass on the orange card reader again and a message will appear to say it’s been updated. Please note, if you do not put your pass back on the orange card reader, your new Metro Gold Card will not be loaded.
You can also buy or renew your Metro Gold Card at any Nexus TravelShop if you prefer.
Please note that your Metro Gold Card is non-refundable.
When can I renew my Metro Gold Card?
You can renew your Metro Gold Card up to 7 days before your current pass expires.
How do I use a Metro Gold Card?
On Metro –Now every Metro station has gates or validators. If your Metro Gold Card is on your CT pass you will need to touch in and out using the gates or validators to ensure your ticket is valid for travel. Watch our how to guide to using the gates and validators with a smartcard here.
If your Gold Card is on a paper ticket with a magnetic strip on the back, simply feed it through the gate. You don't need to use the validators. If your Gold Card is on a paper ticket without a magnetic strip on the back, just show it to a member of staff and they'll open the gate for you. Watch our how to guide to using the gates with a paper ticket here.
You must pay the full adult fare if travelling before 9.30am except on weekends, public holidays and throughout July and August.
On the Shields Ferry -Show the ferry operator your CT Pass or Metro Gold Card paper ticket when you board. You must pay the full adult fare if travelling before 9.30am except on weekends, public holidays and throughout July and August.
On Northern Rail services between Newcastle and Sunderland –If you have a paper Gold Card which has the expiry date printed on it you can show this to the conductor when requested. If you have been issued a smart Gold Card which has been loaded on to your CT Pass you will require a special ticket which can be obtained on request from any Nexus TravelShop. This will tell the conductor the expiry date of the smart ticket on your CT Pass.
Can I use it to travel to early hospital appointments?
Yes, if you have an Off Peak CT Pass and need to travel before 9.30am in order to get to or from a hospital appointment, just show your hospital appointment card or letter with your Metro Gold Card paper ticket when requested. If you have been issued with a smart Gold Card, you should provide your CT Pass for inspection by Metro Staff who will use a card reader to check the Gold Card ticket on your pass.
What happens if I lose my Gold Card?
If you lose your paper Gold Card and wish to replace it you must do so by purchasing a new Gold Card at a TravelShop. If you were issued with a smart Gold Card ticket on your CT Pass and you have lost your CT pass you should report this to Nexus immediately. You will be issued with a new CT Pass (charge of £5) however you must take your CT Pass to a TravelShop to buy a new Gold Card. In both cases your new Gold Card will be valid for 365 from the day of purchase and will not expire on the date of the original Gold Card which you have lost.
How do I check the expiry of my Gold Card?
If you have a paper Gold Card the expiry date of the product will be printed on the ticket. If you have a Gold Card loaded on to your CT Pass you can check the expiry date at Metro station ticket machines by touching your CT pass on the orange reader located to the right of the touch screen. Your expiry date will also be displayed on the validator when you touch in and out.
Who can use my Gold Card?
Only you are allowed to use your Gold Card. It is not transferable. If you have a Companion CT Pass you may travel accompanied by one person however the ticket is for yourself and your companion only.
Great value Metro travel for Concessionary Travel Pass holders. Unlimited travel on Metro, the Shields Ferry and Northern Rail services between Newcastle and Sunderland from 9.30am Monday-Friday and all day at weekends, on public holidays and throughout July and August with a Metro Gold Card.