Tickets & Passes

Single ticket

They are valid for 90 minutes from when you buy one and you can use them for one continuous journey on the Metro and on the train between Newcastle and Sunderland.  The price depends on the number of zones you travel in – see the attached zone map below.

(*only a three zone ticket is valid) 

How to buy one

You can buy them at any ticket machine located on all Metro stations. Simply press 1, 2, or 3 on the single panel.

Metro zone map

Day Rover

This ticket offers one day's unlimited travel within Tyne and Wear.

Buy a Day Rover from Metro ticket machines, from all drivers of major bus operators' services, drivers of some smaller operator's services and on-board the Shields Ferry. It's also valid on Northern Rail's Newcastle-MetroCentre/Blaydon rail service.

Price £6.80.

For full details about where to buy, where you can travel and prices visit http://www.networkonetickets.co.uk/.

Explorer North East

Valid for one day's unlimited travel in Tyne and Wear and beyond.

For full details about where to buy, where you can travel and prices visit www.explorernortheast.co.uk.

Transfares

You can buy a Transfare ticket when your journey includes travelling on more than one type of transport, e.g. Metro and bus. Transfares allow you to buy just one ticket for your journey.

In general a Transfare allows you to make a journey of two legs on different types of transport.

You must start the second part of your journey within 90 minutes of buying your ticket.

• How do I work out the number of zones I'm travelling in?

The map attached shows Tyne and Wear divided into just 3 zones - yellow, green and grey.

If your journey is entirely within just one zone (yellow, green OR grey) - you only need a 1 zone Transfare (T1 on Metro, £2.60).

If you are travelling in the yellow AND the green zones or the green AND the grey zones - you need a 2 zone Transfare (T2 on Metro, £3.40).

And if you are travelling in the yellow, green AND grey zones you need a 3 zone Transfare (T3 on Metro, £4.10).

For example, if you're travelling from Pelaw Metro station to Washington, you would need a 2 zone Transfare, as you're travelling through the green and grey zones.

(Child Transfares allow travel within all three zones).

• What if I start my journey on a zone boundary?

Bus stops and Metro stations on boundaries are in both zones.

For example, if you travel from Felling to Windy Nook via Heworth your whole journey is in the green zone so you need a one zone Transfare (T1 on Metro). Similarly if you travel from Felling to the Freeman Hospital via Monument your journey is entirely in the yellow zone so you need a one zone Transfare (T1 on Metro).

• How do I buy one on Metro?

Simply choose either T1, T2 or T3 on the Metro ticket machine depending on how many zones you'll be travelling in, and pay.

• How do I buy one on the bus or the Shields Ferry?

Just tell your bus driver or Ferry operator where you are going and they will work out what ticket you need.

• Is travel on Northern Rail included?

Yes, Transfares bought on Metro or bus or Ferry will be accepted on Northern Rail services between Sunderland and the MetroCentre.

Transfare map

For full details of Arriva's Day Saver ticket - http://www.arrivabus.co.uk/

For full details of Go North East's 1 day Buzzfare - http://www.simplygo.com/

For ful details of Stagecoach's Dayrider - http://www.stagecoachbus.com/

For full details about where to buy, where you can travel and prices visit www.explorernortheast.co.uk.

MetroSaver

MetroSaver passes are valid on Metro, the Shields Ferry* and Newcastle to Sunderland rail line. It’s available for one week, four weeks or a year and offers superb value if you’re a commuter or regular Metro user. It can be used at any time of the day for unlimited travel in the zones chosen.

The price depends on the number of zones you require – see the attached zone map below.

(*only an All Zones ticket is valid)

Price at Nexus TravelShops

Online price at buytickets.nexus.org.uk (when renewing tickets only)- save 10% when you renew online

How to buy one

First time MetroSaver holders
You will need to buy your first MetroSaver at any Nexus TravelShop. Complete the application form below and take it to any Nexus TravelShop with a passport photo.

How to renew
Once you have your photocard, you have the option of renewing by:
- renewing securely online – why not do it now, just click on the renew tickets button
- visiting any Nexus TravelShop

Please note lost and stolen tickets are non-refundable except for annual tickets as covered by the replacement scheme.

Corporate MetroSaver

Do you and your colleagues travel in to work each day by Metro? Together you could all make significant savings with the Corporate MetroSaver scheme.

It enables companies like yours to buy annual MetroSaver season passes at a substantial discount on your behalf. All you’ll have to do is sit back and think about what you will do with the money you save.

The all zone annual MetroSaver enables you to enjoy unlimited Metro travel across the entire system for one year – perfect if you use the Metro regularly or want to leave your car at home.

The discount
The Corporate MetroSaver scheme focuses solely on all zone MetroSavers, as they offer maximum value for money. Your employer can purchase any number of MetroSavers for their staff, there is no minimum number. Of course, the more they buy the more you will all save!

For more information email corporate.ticketsales@nexus.org.uk or call our Corporate Sales Representative direct on (0191) 203 3225.

Metro Class and Youth Group Travel pass

The Class and Youth Group Metro Pass is valid for up to 40 students aged 18 and under and up to 10 accompanying adults travelling in a group. You must be travelling in a group and after 9.00am.

Your options
You have three options:
- One day pass

- Term pass
Autumn - 1 September to 31 December
Spring - 1 January to 31 March
Summer - 1 April to 31 August

- Annual pass
1 September to 31 July

Price
The price varies according to the amount of passes you want to buy. If you would like any extra passes, please contact Ticket Sales and Administration on 0191 20 20 525.

To apply for your pass
Post the completed application form which you can find below, with a self address envelope to:
Nexus Customer Services
Nexus House
St James Boulevard
Newcastle upon Tyne
NE1 4AX

For supervision purposes Metro recommend the ratio of one adult to every four children travelling.

Assistance
If you require assistance when travelling on Metro contact the Communication Unit on 0191 203 3199, a minimum of fourteen days in advance of your planned journey. Please note that staff assistance is not always available.

MetroSaver zone map

Class and Youth Group Travel Application Form

MetroSaver Application Form

1 week FerrySaver
The 1 week FerrySaver is valid for 7 days, costs £11.20 and can be bought on the ferry (cash only) as you board.

4 week FerrySaver (available to buy with a Pop card)
The 4 week FerrySaver is valid for 28 days and costs £38.25 when you buy it online.  It can also be bought on board the ferry (cash only) direct from the ferry operator or from Nexus' TravelShops at North Shields and South Shields (by cash, credit or debit card) for the price of £42.50.  You must have a Pop card to buy this ticket.

To find out more about the 4 week FerrySaver or to download a Pop application form see www.nexus.org.uk/ferry-fares.

Carnet tickets
A book of Carnet tickets allows you 10 single journeys for the price of 8 - for only £12.00.  These are flexible tickets which can be used on any day and can either be bought on board the ferry direct from the ferry operator (cash only) or from Nexus' TravelShops at North or South Shields (cash, credit or debit card).

Children under 5

Accompanied children aged under five travel free on all public transport in Tyne and Wear. 

Under 16 Card application form

Don’t have a Under 16 Card?

If you don't have an Under 16 Pop Card, you'll pay the commercial child fare, which will be more than 60p. However, if you are, or look like you are, 14 or over, you will be charged the adult fare. So if you live in Tyne and Wear and are under 16, apply for your Under 16 Pop Card now to be entitled to pay concessionary child fares.

Children under 5

Accompanied children aged under five travel free on all public transport in Tyne and Wear. 

Under 16 Pop Card application form

What is a Gold Card?

If you have a Concessionary Travel Pass, you can apply for a Metro Gold Card which gives you a year’s travel on Metro, the Shields Ferry and on Northern Rail services between Newcastle and Sunderland.

If you have one of the following CT passes you will be issued with a smart ticket which will be loaded on to your CT pass directly:

•  Tyne and Wear Elderly CT Pass
•  Tyne and Wear Disabled CT Pass
•  Tyne and Wear Disabled Blind CT Pass
•  Non Tyne and Wear CT Pass

When you buy your Gold Card we will give you a reminder slip to let you know when your Gold Card is due to expire.

If you have one of the following CT passes you will be issued with a paper Gold Card:

• Tyne and Wear Disabled Temporary CT Pass
• CT Passes with less than one year validity remaining before expiry

We will contact you in future if you have a paper ticket to convert it to a smart ticket so you can open the ticket gates.

When can I use a Metro Gold Card?

You can travel on Metro, the Shields Ferry and Northern Rail services between Newcastle and Sunderland at the same times as your CT Pass is valid. So if you have an Off Peak CT Pass you can travel from 9.30am Monday to Friday and all day at weekends and on public holidays. You can also use your Gold Card all day throughout July and August.

If you have an All Day CT Pass you can travel at any time.

How much is a Metro Gold Card?

The price of a Metro Gold Card depends on where you live. For Tyne and Wear residents the price is £25 per year. For those living outside of Tyne and Wear the price is £35 per year.

Where can I buy a Metro Gold Card?

Simply take your Concessionary Travel Pass to any Nexus TravelShop. You can pay using cash, debit or credit card. In future you will be able to purchase a Gold Card at a ticket machine at any Metro station - we’ll let you know when this is available. Please note that your Metro Gold Card is non-refundable.

When can I renew my Metro Gold Card?

You can renew your Metro Gold Card up to 7 days before your current pass expires.

How do I use a Metro Gold Card?

On Metro – show an inspector your Metro Gold Card (or CT Pass if you have been issued a smart Gold Card) when requested. You must pay the full adult fare if travelling before 9.30am except throughout July and August.

On the Shields Ferry - show the ferry operator your Metro Gold Card (or CT Pass if you have been issued a smart Gold Card) when you board. You must pay the full adult fare if travelling before 9.30am except throughout July and August.

On Northern Rail services between Newcastle and Sunderland – if you have a paper Gold Card which has the expiry date printed on it you can show this to the conductor when requested. If you have been issued a smart Gold Card which has been loaded on to your CT Pass you will require a special ticket which can be obtained on request from any Nexus TravelShop. This will tell the conductor the expiry date of the smart ticket on your CT Pass.

Can I use it to travel to early hospital appointments?

Yes, if you have an Off Peak CT Pass and need to travel before 9.30am in order to get to or from a hospital appointment, just show your hospital appointment card or letter with your Metro Gold Card when requested. If you have been issued with a smart Gold Card, you should provide your CT Pass for inspection by Metro Staff who will use a card reader to check the Gold Card ticket on your pass.

What happens if I lose my Gold Card?

If you lose your paper Gold Card and wish to replace it you must do so by purchasing a new Gold Card at a TravelShop. If you were issued with a smart Gold Card ticket on your CT Pass and you have lost your CT pass you should report this to Nexus immediately. You will be issued with a new CT Pass (charge of £5) however you must take your CT Pass to a TravelShop to buy a new Gold Card. In both cases your new Gold Card will be valid for 365 from the day of purchase and will not expire on the date of the original Gold Card which you have lost.

How do I check the expiry of my Gold Card?

If you have a paper Gold Card the expiry date of the product will be printed on the ticket. If you have a Gold Card loaded on to your CT Pass you will be issued with a reminder slip stating the expiry date. From April you can also check this at ticket machines on Metro platforms by touching your CT pass on the orange reader located to the right of the touch screen.

Who can use my Gold Card?

Only you are allowed to use your Gold Card. It is not transferable. If you have a Companion CT Pass you may travel accompanied by one person however the ticket is for yourself and your companion only.

Metro Gold Card (FAQs)

If you don't have a Tyne and Wear Concessionary Travel Pass, or Metro Gold Card, or you are travelling before 9.30am Monday-Friday, you must pay the full adult fare.

CT Passes are valid for travel on the Shields Ferry from 9.30am Monday-Friday and all day at weekends and Bank Holidays.

Metro Gold Cards are valid for travel on the Shields Ferry from 9.30am Monday-Friday, all day at weekends, Bank Holidays and throughout July and August.

However, if you need to travel before 9.30am in order to get to a hospital appointment, just show your hospital appointment card or letter with your CT Pass when requested, to travel for 60p.

Tyne and Wear residents who are disabled and attend work or college for at least 15 hours a week can apply for an all day CT Pass. If you have one of these, you can travel for 60p on the Shields Ferry all day, every day.

Click here for more information about Metro Gold Cards

For full details about how to apply for a CT Pass, click on the appropriate link below:

Concessionary Travel for Tyne & Wear residents aged over 60

Concessionary Travel for Tyne & Wear residents who are disabled

Network One Student Ticket

Full-time students aged 16 or over can enjoy unlimited travel throughout Tyne and Wear on most buses, the Metro, Sunderland to Blaydon rail line and the Shields Ferry. You will need a current sixth form, college, university or Network One Student ID card to buy your ticket. Click here to buy from Nexus, or go to www.simplygo.com or a Travelshop. Visit www.networkonetickets.co.uk for full details.

Valid for the whole 2012/13 season, it allows you to travel to and from first team competitive matches at St James Park from anywhere in Tyne and Wear for up to 3 hours before and 3 hours after the match for just £10 a season.

So instead of worrying about finding a parking space or queuing for a travel ticket, get yourself a Network One Magpie Mover Ticket and concentrate on supporting the toon!

Magpie Mover application form