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Ferry Passenger Charter

Ferry performance

Our Passenger Charter sets out some clear standards for the services we provide to our passengers.  For example, reliability and punctuality of the ferry, how to get in touch if you want to complain etc.

Note  the current edition of the Shields Ferry's Passenger Charter is being updated.  A new edition will be published later this year.

Download PDF Ferry Passenger Charter
Download PDF Here's how well the Shields Ferry is performing
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