Unfortunately, due to a technical problem, we have been unable to issue Concessionary Travel passes for older and disabled people as quickly as usual. As a result you may have to wait up to 21 days to receive your new or renewed card. Normal production has now resumed and we are working to issue all passes as quickly as possible. Thank you to all applicants for your patience so far.
If you think you have been waiting for your new pass for more than 21 days, please contact Nexus Customer Services on 0191 20 20 747.
Disabled children aged five to 16 who live in Tyne and Wear should apply for an All Day Concessionary Travel Pass and an Under 16 Pop card. If you travel by Metro, you should also apply for a Metro Gold Card.
- If you are travelling on bus – use your All Day Concessionary Travel Pass to travel free of charge all day every day.
- If you are travelling by Metro, the Shields Ferry, or on the Newcastle to Sunderland Northern Rail service – use your Metro Gold Card to travel free of charge all day every day.
- If you are travelling on Northern Rail services between Newcastle and Metrocentre/Blaydon – use your Under 16 Pop card to travel at concessionary child fares.