Write to
Customer Relations
Tyne and Wear Metro
Metro Control Centre
South Gosforth
Newcastle upon Tyne
NE3 1YT
Email [email protected]
Call
Customer Relations
Tel 0191 203 3199
9.00am-5.00pm, Monday to Friday
Metro Control
Tel or Text 0191 203 3666 (to report non emergency incidents or concerns when travelling on Metro)
Lost tickets?
Corporate MetroSaver 0191 20 20 747
Network One Travel ticket 0191 20 20 747
Lost property
Customer Relations on 0191 203 3199
Visit us
Metro Depot
Cheswick Drive, Gosforth, Newcastle upon Tyne, NE3 5DG
or
Metro Control Centre
South Gosforth, Newcastle upon Tyne, NE3 1YT
Due to the Covid19 pandemic, our Control Centre office opening hours are currently restricted. Customers are able to attend by appointment only, on a Wednesday, between 9:00am and 4:00pm. An appointment can be arranged by calling 0191 203 3199 or by emailing [email protected]