Write to

Customer Relations
Tyne and Wear Metro
Metro Control Centre
South Gosforth
Newcastle upon Tyne
Email [email protected]


Customer Relations
Tel 0191 20 20 747
9.00am-5.00pm, Monday to Friday

Metro Control
Tel 0191 203 3666 or Text REPORTIT to 66777 (to report non emergency incidents when travelling on Metro)

Lost tickets?

Corporate MetroSaver 0191 20 20 747
Network One Travel ticket 0191 20 20 747


Visit us

Metro Control Centre
South Gosforth, Newcastle upon Tyne, NE3 1YT

Due to the Covid19 pandemic, our Control Centre office opening hours are currently restricted. Customers are able to attend by appointment only, on a Wednesday, between 9:00am and 4:00pm. An appointment can be arranged by calling 0191 20 20 747 or by emailing [email protected]

© 2023 Nexus Tyne and Wear - Public Transport and Local Information.