Travelling by bus

Bus scene with rainbow

From Monday 17 May, the Government's travel guidance changes.  Please plan ahead as services are likely to be busier, travel safely, sanitise your hands regularly, continue to wear a face covering (unless exempt) and keep your distance from others where possible. 

Please check with operators before you travel as some services will be running to a reduced frequency. See the bus operator website links below, and read more about this here

We want you to feel comfortable and secure when you travel by bus in North East England.  That means:

  • We are cleaning and sanitising buses and stations in new ways, our buses are being cleaned regularly, even through the day with touchpoints rubbed down and a deep clean is done each night.  
  • We provide guidance and information throughout your journey to help you maintain social distance.
  • Additional customer service staff will manage stations to stop them becoming too busy - see below for information about Haymarket bus station
  • We meet the Government’s covid-secure standard for public transport. In fact we've received Covid Assured Status from Newcastle City Council for Haymarket and Eldon Square bus stations.

For the latest information and timetables, as well as how to find out how busy your bus is, and what happens if it's full, go to:


When you travel by bus, please follow these guidelines to help everyone stay safe:

Bus 2 metersKeep your distance. And travel in groups of 6 or less. 
Bus face covering

Wear a face covering - this is now compulsory, except if you have an exemption for health reasons.

Find out more here.

Bus contactlessPay by contactless if you can, passengers should use exact change if they must use cash, as drivers may be unable to give change.   
Bus let people get offLet people get off the bus before you try to get on
Bus hand wash

Wash or sanitise your hands regularly.

There are sanitiser stations at Eldon Square,Gateshead, Haymarket and South Shields bus stations.

Bus peak timesAvoid travelling at peak times if possible, plan your journey in advance


Social distancing on bus
New limits on the number of passengers allowed to travel on a bus have been introduced.  These limits are about 25% of the normal number of passengers – that's between 20 and 25 people on a double decker bus  If the limit is reached, the bus will display 'Bus Full'. Bus companies are operating bigger buses on many routes.

Haymarket bus station

Haymarket bus station is now only to be used by passengers boarding buses.

This means that instead of getting off your bus at Haymarket bus station, you will get off at the previous stop – which will be on St Mary’s Place, Barras Bridge or St Thomas Street.

You can get on your bus at Haymarket bus station as normal.

This is to make your bus journey more Covid secure, so that passengers leaving buses don’t come into contact with those waiting for them.

See the Haymarket bus station poster attached below for a map of the streets where passengers will be dropped off. 

Find out more here.

    Other information

    Any valid ticket can currently be used on any bus operator's services in Tyne and Wear, Northumberland, County Durham and the Tees Valley:

    • Return, day and season tickets on routes and in fare zones where the original ticket is valid.
    • Network One tickets are still recommended for multi-zone and multi-mode travel in Tyne and Wear.

    All bus services operated by smaller companies and paid for by Nexus are now running their normal timetables. Click here for all bus timetables. 

    Group Travel/Local Shopper Services - please contact your normal operator directly with regards to Group Travel/Local Shopper Services


    Page last updated: 14 May 2021


    © 2021 Nexus Tyne and Wear - Public Transport and Local Information.