Travelling by bus

Bus scene with rainbow

We want you to feel comfortable and secure when you need to travel by bus in North East England.  That means:

  • We are cleaning and sanitising buses and stations in new ways. 
  • We provide guidance and information throughout your journey to help you maintain social distance.
  • Additional customer service staff will manage stations to stop them becoming too busy - see below for information about Haymarket bus station
  • We meet the Government’s covid-secure standard for public transport.

Government advice remains that you should avoid using public transport if possible - consider walking, cycling and the car as an alternative. And of course please don't travel if you feel unwell.

Buses are now running more frequently than during full lockdown. For the latest information and timetables, go to:

Arriva North East           Go North East            Stagecoach

If you need to travel by bus, please follow these guidelines to help everyone stay safe:

Bus 2 metersStay 2 metres apart where you can
Bus face covering

Wear a face covering - this is now compulsory.

Find out more here.

Bus contactlessPay by contactless if you can
Bus let people get offLet people get off the bus before you try to get on
Bus hand washWash or sanitise your hands regularly
Bus peak timesAvoid travelling at peak times if possible


Social distancing on bus
New limits on the number of passengers allowed to travel on a bus have been introduced.  These limits are about 25% of the normal number of passengers – that's between 20 and 25 people on a double decker bus  If the limit is reached, the bus will display 'Bus Full'. Bus companies are operating bigger buses on many routes.

Haymarket bus station

Haymarket bus station is now only to be used by passengers boarding buses.

This means that instead of getting off your bus at Haymarket bus station, you will get off at the previous stop – which will be on St Mary’s Place, Barras Bridge or St Thomas Street.

You can get on your bus at Haymarket bus station as normal.

This is to make your bus journey more Covid secure, so that passengers leaving buses don’t come into contact with those waiting for them.

See the Haymarket bus station poster attached below for a map of the streets where passengers will be dropped off. 

Find out more here.

    Other information

    Any valid ticket can currently be used on any bus operator's services in Tyne and Wear, Northumberland, County Durham and the Tees Valley:

    • Return, day and season tickets on routes and in fare zones where the original ticket is valid.
    • Network One tickets are still recommended for multi-zone and multi-mode travel in Tyne and Wear.

    All bus services operated by smaller companies and paid for by Nexus are now running their normal timetables. Click here for all bus timetables. 

    School bus services - please contact your school directly about school bus services

    Group Travel/Local Shopper Services - please contact your normal operator directly with regards to Group Travel/Local Shopper Services



    © 2020 Nexus Tyne and Wear - Public Transport and Local Information.