Tickets and passes

Pop cards with rainbow

Pop cards

Please note that because of reduced staff availability, Pop cards, Pop Pay As You Go cards, Pop blue cards and Corporate Metro Season Tickets may not be delivered to our usual timescales. This also applies to refunds.

Metro season tickets

We are receiving requests for refunds for unused travel because of the coronavirus lockdown. 

Nexus is of course also affected by the effects of the pandemic, with staff working from home, without access to all systems. This means that we're unable to process refunds in the way that we normally do (including being unable to process or issue cheques). 

We’ve been working on a way to deal with requests for refunds, and are now pleased to be able to offer you two options.Click here to find out more. 

Metro corporate season tickets

For requests for refunds on Corporate Metro season tickets, please contact you company's corporate scheme rep as normal. More information is here. 

Concessionary Travel Passes

We now have online forms to:

Under 16 Pop cards

We are unable to issue any Under 16 Pop cards (new, replacement or renewal) until further notice.


The TaxiCard scheme is operating as normal, but under continual review. Any updates will be communicated by the TaxiCard scheme operators and on this page.

Unfortunately, we are unable to issue new TaxiCards until further notice. 

© 2020 Nexus Tyne and Wear - Public Transport and Local Information.