Access for all
We are committed to making travel easier, especially for people whose mobility is impaired, including those with small children or pushchairs. All stations are accessible by level access, ramps or lifts. The Metro Access Guide can be viewed at the base of this page (printed copies are available upon request).
If you require assistance when travelling on Metro, you can contact us by telephoning 0191 203 3666 (lines open 6.30am to midnight) or email [email protected]. Please contact us at least four hours in advance of travelling. Help Points are located at every station if you need to speak to a member of the Customer Service team at the station.
This support for your journey is not affected by our covid-secure measures. Members of our team will wear face coverings when supporting your journey. If this is an issue, please tell us when arranging your journey.
Powered mobility scooters may NOT be used anywhere on Metro stations or platforms. This is because of their design, difficulty in manoeuvring and unsuitability for use within Metro trains. This has been introduced for the safety of all Metro customers, following incidents at stations where scooter users have been injured and other customers placed at risk. Lighter scooters may be folded and carried on board trains. E-scooters are not allowed on Metro stations or trains at any time.
For more information or to request a printed or electronic copy of one of the documents listed at the base of this page contact Customer Relations by telephoning 0191 20 20 747 or emailing [email protected]
Making Rail Accessible: Helping older and disabled passengers (PDF doc)
Making Rail Accessible: Guide to policies and practices (Word document)
Making Rail Accessible: Guide to policies and practices (PDF document)
Metro Access Guide