Passenger information during disruptions

We understand that communicating information about delays to train services is important and it's something we continually work to improve.

There are rail industry Approved Codes of Practice which set guidance for providing information to customers during times of service disruption and we use these as a framework for delivering timely, correct and consistent information to passengers. 

You can read more about our approach in our Customer Service Mini Guide booklet.


© 2019 Nexus Tyne and Wear - Public Transport and Local Information.