Merchandise cancellation form

If you’ve changed your mind and want to cancel your order, you can end your contract with us by
doing one of the following:

  • Phone or email
    Call customer services on 0191 20 20 747 or contact us at
    Please provide your name, contact details and order number.
  • Online
    Complete the form below and email it to [email protected]
  • By post
    Print off the form below, complete it and post it to us at:
    Merchandise Cancellations,
    Customer Services, Nexus,
    Nexus House,
    33 St James Boulevard,
    Newcastle NE1 4AX.
    Or simply write to us at that address, including details of what you bought, when you ordered or received it, your order number and your name and address.

We will refund you the price you paid for the products by the method you used for payment.
See our Terms and Conditions at
Please complete the form below using the same details you entered when placing your order.


© 2022 Nexus Tyne and Wear - Public Transport and Local Information.