Situated on Station Road with separate entrances for each platform.
Access to both platforms can be made from Station Road or via footpaths from Ponteland Road.
The ramp from Ponteland Road to Platform 1 is long and has poorly defined resting places with no handrail.
The ramp from Ponteland Road to Platform 2 is also long with no resting places and only a short length of handrail at the top. Towards the top of the ramp, wheelchair users must use a section of the car park access road to reach final ramp to Platform 2.
Car parking is adjacent to Platform 2. There are 62 unclassified parking bays and 2 dedicated accessible bays. Kerbs are dropped at the Platform 2 entrance.
Access to ticketing areas
Short steep ramp without handrails to Platform 1.
Ramp/stairs access without handrails to Platform 2.
Access between platforms
All passengers must use level crossing on Station Road. Crossing is un-gated but has warning lights and sirens, take care before attempting to cross.
Wheelchair users should take care that wheels do not become struck in grooves.