Delay and Repay | nexus.org.uk

Please complete this form to claim a refund for a delayed journey of more than 15 minutes than advertised, or, if you have lost money in a ticket machine

Name

Address line 1

Address line 2

City/Town

Post code

Email address

Confirm email

Telephone number

Refund type

Smartcard number (if applicable) (starts with 6335970154 or 6335970319)

Ticket type

Ticket number (Please upload a photo or scan of your ticket into the Supporting Documents section at the bottom of this page)

Incident date

Time of incident

Travelling from

Travelling to

Incident station

Platform number (if known)

Train number

Refund value

Bank sort code

Bank account number

Name of bank account holder

Is there any other information you would like to tell us in support of your claim?

Supporting Documents

Choose file

One file only.
4 MB limit.
Allowed types: jpg, png, jpeg.

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