Will your Metro season ticket still be valid when you start travelling by Metro again?
We’ll add your unused days on to the end of your current Metro season ticket.

We’ll add your unused days, from 23 March until when you let us know that you’ll be using Metro again, onto your Metro season ticket. Please complete the online form with your personal details; and your season ticket’s start and end date, when you know when you will be returning to work. Once we’ve processed your request, your unused days will be added to your smartcard when you touch in or out as normal.

  • Will your Metro season ticket have expired when you start travelling by Metro again, or has it already expired?
    We’ll refund the value of your unused days by bank transfer.

    We will refund the value of the unused portion of your Metro season ticket, from 23 March until its expiry date, via BACS (ie an electronic payment direct to your bank). Please complete the online form with your personal and bank details, and upload a photo of your Pop or Newcastle University card, showing the card number.

Nexus is committed to ensuring that your privacy is protected.  See our privacy notice below for further information on how Nexus collects, uses and protects your personal data along with your rights in respect of such personal data.

  • Unused periods are calculated on the basis of the number of full days which are unused, as shown on our systems, from 23 March 2020.

  • An administration fee is usually charged for season ticket refunds, but will not be until further notice.

  • We anticipate a large number of requests for both options above, and that it will take us some time to process them all. Please be patient.

  • Our normal refund process will be used once Nexus staff return to the office.

  • If you have any queries about this new process, just get in touch via email: customerrelations@nexus.org.uk.

  • Thank you for your patience and understanding in this unprecedented situation. 

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