Station is located on Grant Street with separate entrances to both platforms.
Platform 1 is approached either by ramp from the Albert Road flyover or by stairs from the footbridge linking Grant Street with the Jarrow Bus Station on Napier Street.
Platform 2 is situated on Grant Street at its junction with Railway Street.
A car park with 80 unclassified parking spaces and 1 accessible bay is operated by South Tyneside Council is located on Grant Street a short distance from the Platform 2 entrance.
Access to ticketing areas
Platform 1 can be accessed by ramp or stairs.
Platform 2 towards has level access.
Access between platforms
Direct access is by footbridge with stairs at both ends. Note that both flights of stairs are outside the station.
Wheelchair users will need to use the Albert Road flyover, accessed from Platform 1 by the ramp and from Platform 2 by a ramp at the east end of Grant Street. This ramp has a rough surface and no resting places or handrail. It may therefore be easier to follow a longer route via Railway Street and Caroline Street to reach Albert Road.