Station is situated on top of railway viaduct on west side of North Bridge Street with separate entrances to each platform.
There are light controlled crossings or a subway to access the east side of North Bridge Street.
There is a small public car park with operated by Sunderland City Council with 23 unclassified bays and 4 designated accessible bays to the west of the station via Sheepfolds North. Note that the ramp linking the car park with the station is quite steep.
Access to ticketing areas
Lift or stair access up to both platforms. Note that there is a pronounced slope down to the Platform 2 lift at ground level
Both sets of stairs have dual height handrails in both sides.