Metro customers should keep wearing face coverings when travelling

Wear a face covering ;logo
27 January 2022

Metro customers should continue to wear face coverings when travelling on the system, unless they are exempt.

While the mandatory requirement to wear face coverings ended from today, Thursday 27 January, the Government’s updated advice advises people to continue wearing masks in busy spaces, including on public transport.

Nexus’ frontline teams will continue to remind and encourage customers to wear face coverings when using public transport, and to explain the benefits of doing so.

Customer Services Director at Nexus, Huw Lewis, said: “We are continuing to encourage people to wear face coverings when using Metro, the Shields Ferry and wider public transport, as the right thing to do for themselves, their families, and the whole community.

“The Government’s updated advice continues to advise people to wear face coverings in busy spaces, including public transport.

“Nexus and our partners have been active in promoting the use of face coverings as a positive and simple good health step throughout the pandemic and our customers welcome this.  

“The latest data shows that around 70% of customers wear face coverings on Metro and bus – with the figure at its highest when trains, stations and vehicles are busy.”


New guidance on face coverings on public transport

© 2022 Nexus Tyne and Wear - Public Transport and Local Information.