Metro ranked among the UK’s leading train operators

Awards logo.
21 January 2009

The Tyne and Wear Metro has been shortlisted for Train Operator of the Year at the UK’s most prestigious rail awards ceremony.

This is the second year running that Metro has reached the shortlist at the HSBC Rail Business Awards, competing against the likes of Eurostar, London Underground and First ScotRail.

Metro entered the awards after a landmark year that saw it achieve almost 96 percent punctuality – the best in the UK - record passenger growth, extra trains to meet peak demand, excellent customer service, improved safety performance and a new focus on the environment.

Metro has also been shortlisted in three other categories - Internal Communications Excellence, Safety and Security Excellence and Marketing Excellence - for the awards held in London on February 19. 

Metro Director, Mick Carbro, said: “I am delighted that Metro has been nominated for Train Operator of the Year for the second year running, as well as being nominated in two other categories. This shows Metro is one of the best train companies in Britain.

“Getting to the final of these awards recognises everyone’s hard work during 2008. Our staff's effort has made Metro the best performing railway in the country and given our passengers an excellent level of service.”

Nexus, which owns, manages and is modernising Metro, is investing £350 million to modernise the light rail system through the Metro: all change programme.

Cllr David Wood, Chairman of the Tyne and Wear Passenger Transport Authority, which governs Nexus, said: “Metro is at the heart of our transport network and I am delighted the high standard it sets for passengers is being recognised for a second successive year.

“By providing high quality public transport the PTA takes a lead in tackling congestion and boosting the local economy – through Metro we are delivering on that.”

The HSBC Rail Business Awards are held annually, with the winners announced at a ceremony at the Grosvenor House Hotel in London on February 19.

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