New Metro fare cap for Pop Pay As You Go customers in 2023

A Pop Pay As You Go card
16 November 2022

A new money saving fare cap is being introduced for Metro customers who travel on Pop Pay As You Go. 

Nexus, the public body which owns and manages Metro, will cap single journeys at £2, and at £4 for all-day travel, for pay as you go customers who travel with a Pop card or an Android smartphone with the Google Pay app installed. Click here to apply for a Pop card.

The fare cap, which was agreed at the North East Joint Transport Committee on November 15, will run for three months next year, Monday 2 January to Friday 31 March.

Nexus said the Pay As You Go ticketing option remains the best way to save on the cost of Metro travel. 

Nexus is introducing the fare cap to help Metro customers with the cost of living, and match an equivalent offer on the local bus network, since the Government confirmed that all bus journeys in England would be capped at that level between January and March 2023.

Customer Services Director at Nexus, Huw Lewis, said: “By making the switch to Pop Pay As You Go our customers can make even bigger savings on the cost of Metro travel in 2023, when we are going to introduce a new fare cap to help people with the cost of living.  

“The Pop card or the Google Pay app are by far the most cost-effective way to pay for travel on the Tyne and Wear Metro.

“From January 2 all single journeys on pay as you go will be capped at £2, and all day travel will be capped at £4.

“All you need to do is download the Google Pay app or apply for a Pop card to enjoy the benefits of the fare cap.

“We really do recommend that customers make the switch. Currently only one in five people are travelling with a Pop card, so are missing out on the savings which are on offer during these hard-pressed times.” 

The £2 cap will give an adult with a Pop smartcard savings of up to 38% on a single journey, with an all-zone ticket currently costing £3.25.

The daily cap on all-zone travel will come down by 85p, from £4.85 currently.

The £2 cap will also apply to young people with a Pop 19-21 card and to bus services that are contracted by Nexus.

Nexus said that its offer was only being made on Pop, which is already cheaper than paper tickets, in order to "encourage further take up" and cut down on printing tickets costs.

The discounts will not apply to those buying paper tickets from Metro ticket machines. 

© 2024 Nexus Tyne and Wear - Public Transport and Local Information.