Nexus announces Major Line Closure on Metro

14 June 2017
Image of track replacement works

Part of the Metro network is to close for 34 days this summer  for a £20m programme of modernisation work.  Most passengers will not be affected, but if you travel between South Gosforth and Shiremoor as part of your journey this page contains all you need to know.

The Metro line will be closed between South Gosforth and Four Lane Ends from Monday 31 July until Friday 11 August. (Phase 1)

The closure area will then be widened from South Gosforth to Shiremoor from Saturday 12 August until Saturday 2 September. (Phase 2)

There will be frequent trains across the rest of the network, and extra services at peak times between North Tyneside stations and Newcastle city centre via Whitley Bay and Wallsend.  Metro services will return to normal on Sunday 3 September, as the school summer holidays end.

Key information for Metro customers:

Why is a major line closure required?

We are investing more than £20m this summer on once-in-a-generation track and bridge renewal which forms part of the £350m Metro: all change modernisation programme.  Ageing parts of Metro’s infrastructure need to be replaced to ensure the service is around for many more years to come.  The new track will last 50 years and the new bridge more than 100 years, helping us provide a reliable service for decades to come

Replacement buses

A frequent replacement bus service, 900, will be provided for passengers during the major line closure. The buses will call at all stations on the affected route.  Journey times will be longer than travelling on Metro so please remember to allow for this.

During Phase 1 of the work the replacement bus 900 will run to all stations between South Gosforth and Four Lane Ends to link with the nearest Metro trains (though you will also be able to board or alight at Regent Centre where buses turn round). During Phase 2 bus 900 will run to all stations between South Gosforth and Shiremoor (again also serving Regent Centre).

Alternative Metro travel

We know many passengers normally travel from Whitley Bay and Monkseaton through the affected area - it will be quicker for you to travel via Whitley Bay and Wallsend when the line is closed and we will be putting on extra trains at peak time from all North Tyneside stations into St James to make this as easy as possible.  Tickets for Zones A+B will be valid for this journey, providing you don't get off in a Zone C station; Pop Pay As You Go cards will also calculate any journey from a Zone B station into Newcastle city centre as a two-zone fare.

Bus 900 journey times, frequency and tickets

Our Replacement bus service will run every 6-12 minutes Monday–Saturday daytime and every 15-20 minutes evenings and Sundays.  Buses can get held up in traffic but we will be putting extra vehicles on stand-by as the closure starts to make sure we can keep up a frequent service.

Metro tickets and passes will be valid on the replacement bus service but the bus driver will also be selling tickets. If you have a smartcard then you’ll need to touch in and out at the beginning and end of your Metro train journey (no need to touch in when boarding the route 900 - simply show the driver your smart card).   Please note that Metro tickets will only be accepted on route 900, and cannot be used on local bus routes

Phase 1: We expect the bus journey between South Gosforth and Four Lane Ends to take 15-20 minutes.

Phase 2: We expect the total journey between South Gosforth and Shiremoor to take 32-45 minutes, depending on the time of day.

Buses call at or close to all stations in the affected area; station specific stop location maps will be displayed on posters at each affected station and a full set of maps and timetables will be available at nexus.org.uk/metro a few weeks before the closure starts.  Most stops on this route are right outside or very close to the Metro station, however, at Benton the stops are about a five minute walk north from platform 2.

Will replacement buses be accessible by wheelchairs and with pushchairs?

We aim for all the buses to be easy-access vehicles although, as with all buses, space for wheelchairs and pushchairs is limited.  Pushchairs should be folded wherever possible as buses will be busy.  There will be staff at stations along the route to help if you have difficulty making a journey with a wheelchair.

If you use a wheelchair or pushchair or have large items of luggage you may find it easier to transfer between Metro and bus at Regent Centre rather than South Gosforth - this will take a bit longer but there is a station lift and the bus stop a level route from the station.

How will the rest of Metro be affected?

There will be a frequent service throughout the rest of the network but some services may not be running to usual timetable – check before travelling.  First and last train times will not change.

There will be Metro services running between Airport and South Hylton (the 'green' line).

There will be Metro services running between South Shields and Regent Centre, change at South Gosforth or Regent Centre for the replacement bus service towards Four Lane Ends and Shiremoor.

Phase 1: From Monday, 31 July, until Friday, 11 August, Metro services will run between St James and Four Lane Ends.

Phase 2: From Saturday 12 August until Saturday 2 September Metro services will run between St James and Shiremoor.

Services will run every 20 minutes after 22:00 each evening (every 10 minutes between Pelaw and South Gosforth) rather than every 15 minutes as normal.   If you are travelling towards station in North Tyneside late in the evening we advise you go via Wallsend, as the last buses from South Gosforth towards Four Lane Ends/Shiremoor may not connect with an onward Metro train. 

Services will run a reduced frequency before 10:00 on Sunday morning with trains every 30 minutes - make sure you check before you travel at these times.

What is actually happening during the line closure?

The work will involve the replacement of Metro tracks between South Gosforth and Shiremoor along with the strengthening of embankments, the replacement and widening of the bridge over Killingworth Road, Gosforth, and essential maintenance at Northumberland Park station.  We have planned this work carefully to coincide with road improvements by Newcastle City Council.

Because a major road in the Gosforth area will also be closed to allow these works traffic may be congested - but we have worked closely with Newcastle and North Tyneside councils and bus operators to plan for this. Temporary bus lanes and changes to traffic light phasing will be in place to keep buses on the move.  Warning signs as far away as the A1, A19 and Coast Road will steer through traffic away from the area

Where can I get help to plan my journey/get train or bus times?

Use the Live Travel Map at nexus.org.uk, call our Customer Services team on 0191 20 20 747 or visit nexus.org.uk. Updates on the work can be obtained from our Twitter page: @My_Metro.

The 2017 Major Line Closure information is appended in full, below, in PDF format.

 

Downloads