The forum, reached through the website nexus.org.uk, is believed to be the first of its kind set up by a public body in North East England.
It will allow public transport users to talk directly to Nexus – and to each other – about what is good or bad about the services they use, and the changes they would like to see, in particular those offered by Nexus itself.
Nexus, which owns, manages and is modernising the Tyne and Wear Metro in a £300 million programme, also provides 10% of the local bus network, operates the Shields Ferry, provides concessionary travel for pensioners, young people and disabled people, and runs a range of other specialised public transport and travel information services.
Andy Bairstow, Nexus Communications Director, said: “We see this online forum as a good new way to talk directly with our customers and all people who use public transport.
“Unlike existing feedback routes such as emails and letters this will allow everyone to see and comment on what other users and Nexus have said. Our main is to get feedback on services Nexus itself provides, but the forum will also take in the wider public transport network.
“We hope it will generate a lot of positive suggestions and ideas – like good places for a day out - as well as letting us identify and deal with problem areas quickly.
“Later this year we shall be launching a very large consultation on our plans to improve local bus links, and this forum will be a valuable tool in that process.”
The launch comes after Nexus staged three one-off online ‘Question Time’ events over the last three months, each lasting only a couple of hours.
These generated several dozen posts on different subjects and hundreds of views, encouraging Nexus to begin more open access.
The forum is designed for discussion on a wide range of issues around public transport, with users simply having to register before posting.
Personal complaints and comments can still be sent to Nexus or emailed to [email protected] as they are now. Live Travel information is available from nexus.org.uk or Traveline on 0871 200 22 33.