Two thirds of stations have new ticket machines

woman at new ticket machine
18 September 2012

Nexus, which owns, manages and is modernising the Tyne and Wear Metro, has installed new ticket machines at more than two thirds of the stations on the Metro network.

A total of 42 Metro stations now have new ticket machines fitted, with the rebuilt Metro station at North Shields, which has fully re-opened, the latest to be upgraded with the new technology.

This latest project milestone means that four out of five (80 percent) of passengers now use a station with new ticket machines.

The new Metro ticket machines are at the heart of a £25m project to update the ticketing system on Metro. Nexus is replacing a total of 225 ticket machines at 60 stations.

The new ticket machines can accept credit and debit card payment and notes, as well as coins. They are also enabled to accept smartcard payments.

Nexus is now beginning the process of installing electronic ticket barriers ahead of the roll out of a new smartcard ticketing system for the Tyne and Wear Metro – the Pop card.

The project involves installing smartcard validators at every station and ticket gates at 13 of the busiest stations on the system.

The new Metro ticket machines are enabled to handle smartcard transactions for the new Pop cards. Passengers will be able to use the new ticket machines to top up their Pop cards.

Pop is the name of the new travel smartcard which is being rolled out across Tyne and Wear.

The project involves installing smartcard validators at every station and ticket gates at 13 of the busiest stations on the system.

The work forms part of the £385m Metro: all change modernisation programme, which will see the system transformed over the next 11 years, including revamped stations and trains.

Director of Rail and Infrastructure for Nexus, Ken Mackay, said: “We now have two thirds of the Metro system upgraded with new ticket machines. There are less than 20 stations left to undergo installation work.

“Our focus is now turning to the electronic ticket gates at 13 key stations, similar in design to those on the London Underground. When the new smartcard system goes live it will transform the way people access the Metro system.”

The new ticket machines are set up to accept credit and debit card payments via payWave, the contactless method of card payment that involves simply touching the credit/debit card against a sensor. This is an added feature passengers can look forward to in the future.

More than 120 staff who work for DB Regio, which operates Metro stations and trains on behalf of Nexus, have been trained to help passengers use the new machines as more and more of them are installed at Metro stations.

For the full list of Metro stations with new ticket machines click here

© 2020 Nexus Tyne and Wear - Public Transport and Local Information.