News

Metro Customer Services Manager Chris Clements
Former EasyJet worker starts a new career at Metro
A former EasyJet worker who was made redundant by the budget airline during lockdown has relaunched his career at the Tyne and Wear Metro. Chris Clements, who worked as cabin crew for seven years, has shrugged of the disappointment of losing his dream job after becoming a Metro Customer Services…
Customer Services Advisor working at a station
Record results in customer satisfaction survey
Customer satisfaction with Tyne and Wear Metro has risen to record levels as passenger numbers continue to recover following the easing of lockdown rules. Metro users gave the system’s frontline teams their highest scores ever for helpfulness, knowledge, and professionalism. And overall Metro was…
The final interior design of new Metro train
Final interior design of new Metro trains is officially unveiled by Nexus
The final interior design of the North East’s new Metro fleet has been revealed today following one of the most far-reaching public consultations the global rail industry has seen. Nexus, the public body which owns and manages Metro, has finalised the design options after an unprecedented 23,000…
Track works start on Northumberland line
Track renewal underway on Northumberland Line
Another milestone on the Northumberland Line rail project has been reached after the first sections of track were replaced. Network Rail have completed work to renew a section of track in Newsham in preparation for the pioneering project to reopen - the first physical piece of work on the project…
Nexus and Wallsend Chamber members at the map
New map highlights Wallsend attractions
An empty display board at Wallsend Metro Station has been given a new lease of life by Nexus and Wallsend Chamber of Commerce. The unit now displays a detailed map of Wallsend town centre, highlighting attractions and amenities, walking distances and points of interest. Segedunum Roman Fort and…
The BALTIC Open Submission works on display at Byker Metro station in east Newcastle
Artwork from BALTIC arrives at Byker Metro station
Byker Metro station - which has become renowned as a space for public art - is playing host to an eye-catching montage of work from BALTIC. Byker is the latest location on the Metro network to feature artwork from BALTIC’s Open Submission exhibit. A montage of reproductions from Open Submission are…
Operators announce Network One on Pop card with a giant Pop card at Gateshead Interchange
Network One tickets can now be purchased on a Pop card
Network One - the travel ticket covering any bus, Metro and Shields Ferry - can now be purchased on a Pop card. This means that people can use one smartcard for All Zone multi-modal travel across the region regardless of which operators they are travelling with. And a new All Zone Plus ticket has…
A Metro train
Metro gets a further £1.66m in covid support from the Government
The Tyne and Wear Metro has secured a further tranche of financial support from the Government of up to £1.66m to sustain its services through to 19 July while it continues to recover from the impact of lockdown The Department for Transport (DfT) confirmed the latest round of emergency covid…
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