Pop Shop is changing

Pop cards

Hello!

Pop Shop is changing!

We're working on a replacement for Pop Shop, and need a few days to get it ready for you.

The new site is easier to use, and accounts are easier to manage, with more detailed journey information. All new customers will automatically have an online account set up, meaning their smartcard is protected if it's lost or stolen. And there's no need for Pop Pay As You Go and Pop blue customers to have an online balance, making managing those accounts simpler.

While Pop Shop is unavailable, you can buy Metro season tickets and Pop PAYG and Pop blue top ups from Metro station ticket machines and Nexus TravelShops. You can buy Pop Pay As You Go and Pop blue cards from Nexus TravelShops too.

We apologise for any inconvenience. We're aiming to be back with our new website on Monday 9 December.

Thanks

Nexus Customer Services team

 

There are a couple of changes to the new site that you might want to prepare for:

Pop PAYG and Pop blue cardholders - online balance

One of the benefits of the new site is that Pop PAYG and Pop blue cardholders won't need to manage two balances - a card balance and an online balance. This means that there isn't an online balance on the new website.

If you had an outstanding amount in your online balance in your Pop Shop account, simply click here to ask us to send it to be loaded onto your Pop PAYG or Pop blue card.

In the 'Your enquiry' section, select 'Pop' and then 'Pop Shop online balance' and then give us:

  •     your name
  •     your postcode
  •     the email address you used to log in to your Pop Shop account, if it's different from the one you provide in the 'Your details' section of this form
  •     the last 8 digits of your card number
  •     an estimate of how much money was in your online balance

Or you can call our Customer Services team on 0191 20 20 747 (8am -6pm, Monday to Friday).

Please note that an online balance is not the same as a card balance – online balances consisted of amounts returned to you from a Close Your Journey request, a failed top up, or if you exceeded your £90 card balance.  

Pop PAYG and Pop blue cardholders - Close Your Journey requests

If you recently sent a Close Your Journey request to us via Pop Shop please call our Customer Services team on 0191 20 20 747 (8am -6pm, Monday to Friday).

Pop Shop account holders with more than one smartcard registered to their account

Each smartcard has its own account in the new website. So if you had more than one smartcard registered to your Pop Shop account, please call our Customer Services team on 0191 20 20 747 (8am -6pm, Monday to Friday) and they'll set up your first account for you . It would be handy to have additional email addresses ready to set up accounts for your other smartcards when you call.

 

 

 

 

 

 

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