***Using Pop PAYG and Pop blue cards on Stagecoach buses***
Please note that the issue with using Pop PAYG and Pop blue to pay for tickets on Stagecoach buses has now been resolved.
Pop Shop has changed!
We’ve launched a new website where you can buy Metro season tickets, order and top up a Pop Pay As You Go or Pop blue card, and manage your smartcard account.
When you first use the new website, simply log in with the email address and password you used in Pop Shop, and you’ll then be asked to change your password. Once you’ve done that, you can continue as normal.
There are a couple of changes:
Pop PAYG and Pop blue cardholders - online balance
One of the benefits of the new site is that Pop PAYG and Pop blue cardholders won't need to manage two balances - a card balance and an online balance. This means that there isn't an online balance on the new website.
If you used the online balance in your Pop Shop account, simply click here to ask us to send an outstanding balance to be loaded onto your Pop PAYG or Pop blue card.
In the 'Your enquiry' section, select 'Pop' and then 'Pop Shop online balance' and then give us:
- your name
- your postcode
- the email address you used to log in to your Pop Shop account, if it's different from the one you provide in the 'Your details' section of this form
- the last 8 digits of your card number
- an estimate of how much money was in your online balance
Or you can call our Customer Services team on 0191 20 20 747 (8am-6pm, Monday to Friday).
Please note that an online balance is not the same as a card balance – online balances consisted of amounts returned to you from a Close Your Journey request, a failed top up, or if you exceeded your £90 card balance.
Pop PAYG and Pop blue cardholders - Close Your Journey requests
If you recently sent a Close Your Journey request to us via Pop Shop please call our Customer Services team on 0191 20 20 747 (8am-6pm, Monday to Friday).
Pop Shop account holders with more than one smartcard registered to their account
Each smartcard has its own account in the new website. So if you had more than one smartcard registered to your Pop Shop account, please call our Customer Services team on 0191 20 20 747 (8am-6pm, Monday to Friday) once the new website is live, and they'll set up your first account for you. It would be handy to have additional email addresses ready to set up accounts for your other smartcards when you call.