Renew or replace a CT Pass

This form is for requests from Tyne and Wear residents to renew:

a CT Pass for people with a disability #
an expired CT Pass for older people
a CT Pass for older people that hasn’t been used for 12 months
a CT Pass for older people who have changed address
or replace a lost, stolen, faulty or damaged Concessionary Travel Pass – both for older people and those with a disability

Please click here instead to apply for your first Concessionary Travel Pass.

If your Concessionary Travel Pass for older people expires in March 2023 and you haven’t received your new pass yet, please complete this form.

If your Concessionary Travel Pass for people with disabilities expires on 31 March 2023 and you haven’t received your new pass yet, please complete this form.

Please allow 28 days from us receiving your application for your new pass to be issued

Type of pass you are applying for

Renewal of CT Pass - FREE

(To renew a CT Pass for travel on buses – NOT your Metro Gold Card – that will expire within the next 28 days)

Replacement CT Pass - temporarily FREE

(lost or stolen passes only)

Damaged / Faulty CT Pass - temporarily FREE

Please note, you can only buy a Metro Gold Card from a Metro Station Ticket Machine.

Title

First name(s)

Surname

House number/name

Street

Town

Postcode

Telephone

Date of birth

If you have moved house in the last 5 years, please give the first line of your previous address

Any payments or supporting documentation that would normally be required will be waived in this instance, but will be applicable for any future requests.

Nexus is committed to ensuring that your privacy is protected. See Privacy Notice below for further information on how Nexus collects, uses and protects your personal data along with your rights in respect of such personal data.

National Fraud Initiative: The Passenger Transport Executive (Nexus) is required by law under Section 6 and part 24 of the Audit Commission Act 1998 to participate in the National Fraud Initiative’s data matching exercise to assist in the prevention and detection of fraud, on a regular basis about every two years. This includes supplying data about concessionary travel pass holders to the Audit Commission. If you have any questions about this please contact Nexus. You can also obtain information from the Audit Commission. For general enquiries to the Audit Commission call 0303 444 8330 or write to The Audit Commission, 3rd Floor Fry Building, 2 Malsham Street, London SW1P 4DF.

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