Under 16s

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***Coronavirus update***

Nexus is of course affected by the effects of the pandemic, with staff working from home, without access to all systems. This means that we're unable to process Under 16 Pop card applications and requests for renewals and replacements until further notice.


Children can travel at concessionary child fares all day, every day on all public transport in Tyne and Wear if they have an Under 16 Pop card.  Under 16 Pop cards are available to all children who live in Tyne and Wear who are in year 11 and below at school. So if your child is aged 5 to 15 on the 31 August before the start of the current academic year, apply using the form attached.

The fares with an Under 16 Pop card are:

Single - 60p
Child All-day Ticket (CAT) - £1.10


How to use your Under 16 Pop card

  • On Metro, you must touch your Under 16 Pop card onto the orange reader on the Metro ticket machine to buy concessionary tickets.
  • On buses, show the driver your pass when you buy your ticket.
  • On the Shields Ferry, show the ferry operator your pass when you pay for the ticket.
  • On Northern Rail trains between Newcastle and Sunderland and Newcastle and Metrocentre/Blaydon, show your pass to the conductor when requested.

Children must of course have their Under 16 Pop card with them when they travel, and available to be checked on request, to be entitled to pay these concessionary fares.

How to apply

You will need to send us the following:

  • A completed application form, signed by the child’s parent or guardian.
  • A colour passport photo (not scanned and not using your own camera/phone) attached to the application form in the box provided.
  • Proof of the child’s age – for example their passport or birth certificate.
  • Proof that the child’s permanent address is in Tyne and Wear - for example their parent or guardian’s council tax, gas, electricity or phone bill, dated within the last 6 months.
  • Please send photocopies of the proof of the child’s age and address if you are applying by post.
  • Please note that an up to date Medical card can be used as proof of both age and address.
  • An envelope with your name, address and a stamp on. We need this even if you take your application in to a TravelShop, so the pass can be posted back to you.
  • £5 by cheque or postal order made payable to Nexus if applying by post; cash or credit card if via a TravelShop.

Where do I send my application?

Either hand it in at any Nexus TravelShop or post it to us at:

Customer Services
Nexus House
St James Boulevard
Newcastle upon Tyne

Lost or stolen card

If you think you lost your pass while using public transport, please contact the appropriate operator. Call Nexus Customer Services on 0191 20 20 747 if you are unsure which operator’s service you were on.

If the operator has not found your pass, you will need to complete a new application form. A replacement Under 16 Pop Card costs £5.

How to update or replace your Under 16 Pop card

You will need to send us the following:

  • A completed application form, signed by the child’s parent or guardian.
  • A colour passport photo attached to the application form in the box provided.
  • A stamped self-addressed envelope.
  • £5 (cheque or postal order made payable to Nexus if posting, cash can be paid at any TravelShop).

Keeping us informed

Please keep us informed of any changes to your details, eg change of address. We will need to be sent documentation confirming the change before we update our records.  There will be a £5 charge if we need to issue a new pass (eg for change of name or photo).

Conditions of use

  1. Under 16 Pop cards remain the property of Nexus and will be withdrawn if misused.
  2. Under 16 Pop cards are not transferable and can only be used by the person named and shown on the pass.
  3. Under 16 Pop cards are only valid for travel when accompanied by a valid concessionary ticket.
  4. Under 16 Pop cards can only be used for travel on specified local public transport services within Tyne and Wear.
  5. Notwithstanding the above, the passholder is subject to the General Conditions of Carriage and passenger regulations of the participating operators.

The Tyne and Wear Concessionary Travel Scheme is financed by the Integrated Transport Authority and administered by Nexus in conjunction with your Local Authority.

If you have any questions about applying for your pass, or the Concessionary Travel scheme that aren’t answered here, please use the Contact us section or call 0191 20 20 747.

Pop blue

Under 16 year olds, particularly those who live outside Tyne and Wear, may find having a Pop blue card useful as a method of paying for travel on public transport. If you have a valid Under 16 Pop card though, the concessionary fares you can buy with that are cheaper than the ones you pay with a Pop blue card.

What’s Pop blue?

Pop blue is the brand new way to pay for your travel in North East England if you're aged 18 or under. Just load a balance onto your Pop blue card and use it to pay for journeys as you make them. A Pop blue card gives you special discounted fares on Metro that are much cheaper than buying adult Single or Day Tickets. You can also use your Pop blue balance on the bus and the Shields Ferry but it works differently, see our Pop blue FAQs for details.


© 2020 Nexus Tyne and Wear - Public Transport and Local Information.