Procedure
- To apply for the scheme, a registration form must be completed in full, naming an assigned company representative, who will be the primary contact.
- To join the scheme, a company representative should be assigned.
- Once a company representative is assigned, Nexus won’t discuss or send any subsequent paperwork to any other person. If there are any changes to the company or the company representative, it must be reported in writing to Nexus before any further applications are accepted.
- Companies will be subject to a credit check before being accepted on to the scheme.
All applications made must be completed in full and only on the forms provided by Nexus. Failure to do so will result in applications being returned. - Prices are reviewed annually and are subject to change.
- Any errors made on applications that lead to an incorrect ticket being processed will result in a £10.00 administration fee.
- All travel ticket applications must be submitted at least 10 working days before the required start date.
- All payments must be made through the company only. Post-dated cheques won’t be accepted. No minimum purchase.
- Companies wanting to pay by purchase order must send an order for the exact amount of travel tickets requested. Failure to do so may result in applications being returned.
- Tickets will be sent by recorded delivery to the company representative unless they advise otherwise.
- If a Corporate Season Ticket holder leaves employment, their smartcard must be returned to Nexus for a refund. See refund procedure below.
- Only employees of the company are entitled to join the Corporate scheme.
- Corporate Season Tickets are not transferable.
- Failure to pay within 30 days from receipt of the invoice will result in the commencement of bad debt recovery procedures.
Replacement smartcards
- To apply for a replacement smartcard, all applicants need to complete the official Nexus replacement form in full. The company representative should then sign and submit the form to Nexus.
- All replacement requests will be checked and issued within 10 working days of receipt. Nexus are not liable for the cost of Metro travel in this interim period, and any tickets purchased during this time are not refundable.
- Replacement tickets will be returned to the company for distribution unless advised otherwise by the company representative.
Refunds
- All refunds must be requested using the official Nexus refund form and returned in full within seven days of the pass being handed back.
Refunds will only be backdated by a maximum of seven days
- No refunds will be given without the original smartcard being returned.
- No refunds will be given on replacement smartcards.
- All returned smartcards must be sent by recorded delivery.
- All refunds are subject to a £10.00 administration charge.
- All refunds will be paid to the company unless advised otherwise by the company representative.
- When a refund is granted, it’ll be paid by cheque or BACS.
Business Pass terms and conditions
- This product is only available to Nexus Corporate customers – contact [email protected] for details. All interactions between Nexus and the employer in question are managed through the assigned company representative (in other words, a designated employee of the organisation participating in the Nexus Corporate scheme).
- The Business Pass is an annual product that’s valid for one calendar year from the start date of the product.
- The Business Pass is only valid for journeys starting between 9.30am and 5.00pm, Monday to Friday, excluding public holidays and isn’t valid on weekends.
- The Business Pass is for the use of any employees of an organisation, and is therefore not personalised to any one person, but rather to an organisation.
- All Business Pass holders are entitled to one replacement for a £15.00 fee. To apply for a replacement ticket, a company representative needs to complete and return the official Nexus replacement form in full, together with payment details of the fee.
All replacement requests will be checked and issued within 10 working days of receipt by Nexus
- Any subsequent losses won’t be replaced and Business Pass holders (company representatives) must apply for a new ticket.
- This product is not refundable.