Our Corporate Plan sets out the framework for what Nexus will deliver from 2025/26 to 2029/30. The plan draws from the Regional Transport Plan, Nexus Corporate Strategies and is underpinned by market research, evidence and best practice.
To achieve our vision, our Corporate Plan is built around five themes:
- Safety Always – Focusing on our people’s health and wellbeing and creating a safe and secure network.
- Customer Experience – Providing an excellent customer service.
- Our People – Creating an engaged, inclusive, and agile workplace culture.
- Innovation and Growth – Being agile and innovative to drive efficiency and effectiveness.
- Sustainability – Having a positive impact in the North East.
Our performance is measured via twelve Key Performance Indicators:
- Employee Fatalities and Weighted Injuries (FWI) Rate
- Customer Perception of Safety and Security
- Public Transport Reliability
- Customer Satisfaction
- Public Transport Patronage
- Competencies
- Turnover Rate
- Repeat Closures
- Delivery of our Capital Projects
- Commercial Revenue
- Budget Deficit
- Social Value of Capital Projects
Our Corporate Plan is attached for information.
A new plan is prepared annually as part of our service planning and budget setting process.
If you would prefer to have a copy of the document in large print or in a different format or language, please call 0191 20 20 747 or get in touch here.