Callerton Parkway car park ticket machines
Due to an ongoing issue the ticket machines at Callerton Parkway are not accepting coins. Customers are advised while repairs are taking place to use the Pay By Phone feature instead, instructions which can be found on the side of the machines.

Northumberland Park Car Park:
There is a temporary reduction in spaces available at Northumberland Park Car Park while we carry out repairs due to intentional damage to maintain a safe environment.

E-scooters:
E-scooters are not permitted on our network including trains, stations, and platforms. They pose a potential fire/smoke risk due to faulty lithium-ion batteries, which could cause harm to both customers and staff.

Bikes on Metro:
Do you travel on Metro with your bike? Please plan your journey in advance as some time and location restrictions are in place. Please remember, priority must always be given to wheelchair users and customers with pushchairs. Full details can be found here: https://www.nexus.org.uk/metro/useful-information/bikes-scooters-metro

Antisocial Behaviour Reporting:
Did you know you can now report low level anti social behaviour through the Pop App?
When you’re travelling on Metro and witness something that needs reporting—such as vaping, smoking, intoxication, harassment, or disorder—simply tap ‘Report’, select ‘Report a non emergency’, and choose your preferred reporting channel.
To help us respond effectively, please include:
• your location or direction of travel,
• the activity taking place, and
• a description of those involved.
Save the number in your phone so you can easily report issues in the future.

Operation Coastwatch:
Northumbria Police’s Operation Coastwatch is working in partnership with North Tyneside Council and Nexus to increase patrols across Metro stations, beaches, and parks. If you need to report a concern, you can contact the police online, call 101, or send a WhatsApp or SMS message to 07345 222 710, including clear details of the location and what is happening.