In January 2020, Stagecoach North East formally notified Nexus that they needed to withdraw some sections of services 18 and 32/32A as the income received for these services was no longer covering their cost.
Nexus knows that these services provide local residents with some important links. We have therefore entered into two new contracts with Stagecoach and provided some additional funding to ensure that these services can continue to run – keeping their current routes and timetables.
Nexus is normally required to consult with users before making changes to services we pay for. On this occasion we needed to take action before seeking the views of external stakeholders, to ensure there was no gap in services provided. We believe we have acted in the best interest of passengers. We would, however, welcome any feedback/comments you have in response to our actions. Any feedback provided will then be taken into account within any future reviews of these services.
A summary of the changes that would have been made if we hadn’t taken action is below:
18: Quorum/Benton Estate – Walker
• Monday – Saturday daytime trips would have been revised to run between Walker and Freeman Hospital only.
• Passengers for BT Call Centre, Longbenton Estate, Four Lane Ends & Benton Estate/ Quorum Business Park would have had to change between services or, for Stoneleigh Avenue (Longbenton) and Hailsham Avenue (Benton) make alternative arrangements.
32/32A: Kenton/Montagu Estate – City Centre – Walker
• Monday – Saturday daytime trips would have been revised to run between Walker and Benwell only.
• Passengers for Fenham, Cowgate, Blakelaw, Kenton/Montagu would have had to change between services or, for Two Ball Lonnen, Kenton Lane, and parts of Montagu Estate, make alternative arrangements.
This consultation ran from 14 February until 27 March 2020. Results will appear here once they have been evaluated.