Callerton Parkway car park ticket machines
Due to an ongoing issue the ticket machines at Callerton Parkway are not accepting coins. Customers are advised while repairs are taking place to use the Pay By Phone feature instead, instructions which can be found on the side of the machines.
Sunderland Station
Due to a technical issue, platform displays at Sunderland station are currently showing incorrect information. Trains are running to all destinations today. Please check the 'Track your Metro' feature on our Pop App for live train arrival information at Sunderland station.
Northumberland Park Car Park:
There is a temporary reduction in spaces available at Northumberland Park Car Park while we carry out repairs due to intentional damage to maintain a safe environment.
E-scooters:
E-scooters are not permitted on our network including trains, stations, and platforms. They pose a potential fire/smoke risk due to faulty lithium-ion batteries, which could cause harm to both customers and staff.
Bikes on Metro:
Do you travel on Metro with your bike? Please plan your journey in advance as some time and location restrictions are in place. Please remember, priority must always be given to wheelchair users and customers with pushchairs. Full details can be found here: https://www.nexus.org.uk/metro/useful-information/bikes-scooters-metro
Antisocial Behaviour Reporting:
Did you know you can now report low level anti social behaviour through the Pop App?
When you’re travelling on Metro and witness something that needs reporting—such as vaping, smoking, intoxication, harassment, or disorder—simply tap ‘Report’, select ‘Report a non emergency’, and choose your preferred reporting channel.
To help us respond effectively, please include:
• your location or direction of travel,
• the activity taking place, and
• a description of those involved.
Save the number in your phone so you can easily report issues in the future.
Operation Coastwatch:
Northumbria Police’s Operation Coastwatch is working in partnership with North Tyneside Council and Nexus to increase patrols across Metro stations, beaches, and parks. If you need to report a concern, you can contact the police online, call 101, or send a WhatsApp or SMS message to 07345 222 710, including clear details of the location and what is happening.
On 9 June trains will be busier than usual due to the concert. Please plan your journey in advance and leave extra time for travel.
- University staircase
University staircase work
The staircases at University station are closed until further notice while maintenance work takes place. The station is open and access to the platforms is possible via the station ramps.
- Stadium of Light platform 1 access changes
Stadium of Light temporary station access changes, to allow for resurfacing work.
On Tuesday 16 June between 7.30am and 11.00am the staircase to platform 1 will be out of use. Please use the ramp access instead.
Between 11.00am and 4.00pm the ramp to platform 1 will be out of use.
If you require step free access and wish to travel from Stadium of Light platform 1, please travel from platform 2 to Seaburn, change platform and continue your journey. If you would like to leave the train at Stadium of Light platform 1 and require step free access, stay on the train until St Peter's or Sunderland, change platform and return to Stadium of Light platform 2.
If using an alternative station for step free access is not suitable for you, please contact us on a station Help Point or call us before travelling on 0191 202 0747 (line open Monday - Friday, 9.00am-5.00pm).
Your journey may take longer during the access changes, so please leave extra travelling time.
Thank you for your understanding.
- Stadium of Light platform 2 access changes
Stadium of Light temporary station access changes, to allow for resurfacing work.
On Wednesday 17 June between 7.30am and midday the staircase to platform 2 will be out of use. Please use the ramp.
Your journey may take longer during the access changes, so please leave extra travelling time.
Thank you for your understanding.
- Sunday 28 June 2026 No trains between Brockley Whins and South Hylton
No trains between Brockley Whins and South Hylton all day on Saturday 27 and Sunday 28 June 2026
On Saturday 27 and Sunday 28 June, no trains will run between Brockley Whins and South Hylton in both directions all day, to allow for Network Rail improvement work.
Trains will be running elsewhere on the system but may not be running to the usual timetable. Revised train timetables can be viewed here.
Replacement bus service
A replacement bus service number 901 will be running between Brockley Whins and South Hylton in both directions.
Your journey will take longer so please leave extra time for travelling.
For the latest service updates check here or view the Pop App (available on Google Play and the App Store)
- Replacement bus stop location maps (1.91 MB)
- Sunday 5 July 2026 No trains between Brockley Whins and South Hylton
On Saturday 4 and Sunday 5 July, no trains will run between Brockley Whins and South Hylton in both directions all day, to allow for Network Rail improvement work.
Trains will be running elsewhere on the system but may not be running to the usual timetable. Revised train timetables can be viewed here.
Replacement bus service
A replacement bus service number 901 will be running between Brockley Whins and South Hylton in both directions.
Your journey will take longer so please leave extra time for travelling.
For the latest service updates check here or view the Pop App (available on Google Play and the App Store)
- Replacement bus stop location maps (1.91 MB)
- Sunday 12 July 2026 No trains between Brockley Whins and South Hylton
On Saturday 11 and Sunday 12 July, no trains will run between Brockley Whins and South Hylton in both directions all day, to allow for Network Rail improvement work.
Trains will be running elsewhere on the system but may not be running to the usual timetable. Revised train timetables can be viewed here.
Replacement bus service
A replacement bus service number 901 will be running between Brockley Whins and South Hylton in both directions.
Your journey will take longer so please leave extra time for travelling.
For the latest service updates check here or view the Pop App (available on Google Play and the App Store)
- Replacement bus stop location maps (1.91 MB)
| Details | Effective from | Effective to |
|---|---|---|
On Tuesday 9 June, train services will be busier than usual due to the Take That concert at the Stadium of Light. Extra services will be running, but trains will be busy and queuing systems will be in place. Please plan your journey in advance and leave extra travelling time. | ||
Revised Metro timetable 27 and 28 June 2026 On Saturday 27 and Sunday 28 June 2026, a revised Metro service will be running, due to planned Network Rail work. Replacement bus services will be running between Brockley Whins and Heworth. For more details about the planned improvement work and the replacement bus services click here. | ||
Revised Metro timetable 4 and 5 July 2026 On Saturday 4 and Sunday 5 July 2026, a revised Metro service will be running, due to planned Network Rail work. Replacement bus services will be running between Brockley Whins and Heworth. For more details about the planned improvement work and the replacement bus services click here. |
To ensure our train service continues to run we need to carry out regular maintenance and improvement works on and around our tracks. Some work can be done during the day, but often work can only be completed safely when the train service is not running. This means we work overnight and during planned line closures.
The type of work taking place includes inspections, patrolling the tracks, lineside management, maintenance and renewal work and cleaning. Sometimes the work generates noise which residents or businesses near to the Metro line may be able to hear.
To find out if we are working overnight near to you, click here.