To make sure your query is handled by the correct team please select from the options below.
Nexus aim to respond to 95% of emails within 5 working days. However, we are currently receiving a higher than normal volume of customer contacts and are not meeting this target.
We are working hard to respond to customers as quickly and we thank you for your patience.
Make an enquiry
To make an enquiry, suggestion or complaint about one of our services please complete our enquiry form. Or, if you would like to call, write to or visit us, select from the options below.
Pop
Call: 0191 20 20 747
Open 9am - 5pm, Monday to Friday
Metro
Call: 0191 20 20 747
Open 9am - 5pm, Monday to Friday
Email: [email protected]
Nexus
Call: 0191 20 20 747
Open 9am - 5pm, Monday to Friday
Bus
Call: 0191 20 20 747
Open 9am - 5pm, Monday to Friday
Ferry
Call: 0191 20 20 747
Open 9am - 5pm, Monday to Friday
Media Enquiries
An on-call number is available by contacting:
[email protected]
View our latest press releases.