To make sure your query is handled by the correct team please select from the options below.
We aim to respond to 95% of emails within five working days. However, there are times when we receive higher-than-usual volumes of customer contact, which can impact our ability to meet this target.
Due to an increase in customer contact, we are currently experiencing delays in responding to complaints within our usual timescales.
We understand how important it is to receive a timely response and sincerely apologise for any inconvenience this may cause. Please be assured we are working hard to respond to all complaints as quickly as possible.
Thank you for your patience and understanding.
Make an enquiry
To make an enquiry, suggestion or complaint about one of our services please complete our enquiry form. Or, if you would like to call, write to or visit us, select from the options below.
Report It to Nexus Control
To report non emergency incidents
Nexus does not tolerate antisocial behaviour in person, online or on the phone.
Whether it's abusing or threatening our team members, vaping or smoking, or vandalism or graffiti - we won't tolerate it.
To discreetly report behaviour that does not require a police response, send a WhatsApp message for free to 07345 222 710. In the event of an emergency always dial 999
Pop
Call: 0191 20 20 747
Open 09:00 - 17:00, Monday to Friday
Metro
Call: 0191 20 20 747
Open 09:00 - 17:00, Monday to Friday
Email: [email protected]
Nexus
Call: 0191 20 20 747
Open 09:00 - 17:00, Monday to Friday
Bus
Call: 0191 20 20 747
Open 09:00 - 17:00, Monday to Friday
Ferry
Call: 0191 20 20 747
Open 09:00 - 17:00, Monday to Friday
Media Enquiries
An on-call number is available by contacting:
[email protected]
View our latest press releases.