We are seeking customer feedback on our proposal to retime the 0640 trip on service 29.
Why are we considering changes to services?
In July 2022 Nexus carried out a widespread review of local bus services in Gateshead, South Tyneside and Sunderland at a time when commercial companies were making cuts to their own routes. As part of this rescue package, we introduced or kept on a number of routes, including this one, with marginal customer numbers. This allowed us to continue to review the route to see if passenger numbers would grow over time. Contracts for bus services that we currently fund in Gateshead, South Tyneside and Sunderland are due to end in July 2023 and we have now looked in detail at how the current contracts are performing. This review has highlighted some services which we consider are no longer offering good value for money due mainly to a long-term change in travel patterns following the pandemic. Revising these poorly performing services would allow the limited amount of funding that we have available to be spent on maintaining or improving services in areas that are less able to access alternative bus services.
What changes are we proposing?
The first trip on service 29 currently departs Kibblesworth at 0640 on a Monday to Friday.
Following existing customer feedback and in aim to improve efficiencies, we are proposing to retime this trip by 30 minutes to depart at 0610.
How would customers be affected by our proposed changes?
The bus would depart Kibblesworth at 0610 on a Monday to Friday and operate 30 minutes earlier throughout.
Existing customers travelling would be required to arrive approximately 30 minutes earlier than current at their stop location.
Your views?
This consultation was open from Friday 05 May – Friday 19 May 2023. All feedback received on or before Friday 19 May was taken into consideration.
Following a further review, we have decided not to progress with our planned changes.
We would like to thank everyone who took the time to provide us with their views.
In addition to this consultation, Nexus are also keen to hear your views concerning local bus services more generally. Write to us, and let us know where you’d like to get to on local buses…
I’d like to a bus to, Commercial Team, Nexus House, Newcastle upon Tyne, NE1 4AX
Or e-mail your feedback: