The RMT union is to go ahead with a train crew strike on the Tyne and Wear Metro on Friday December 20 and Saturday December 21.
The strike means that no Metro services will be operating system-wide and passengers will need to find other modes of transport.
Key advice for passengers:
• Plan ahead. No Metro services are running anywhere on the network on December 20 and 21 so please allow for that and seek other modes of travel. Go North East are providing bigger buses and some extra journeys - find out more here.
A compensation scheme will be open to those holding a Metro season ticket – so that includes weekly, monthly and annual tickets for adults, students and Corporate pass holders. It does not include Network One season tickets or Gold Card holders. Click here to go to the Metro Season Ticket compensation request form.
If you accidentally bought a single or day ticket because you were unaware of the Metro strike, please click here and select 'Metro' and then 'Industrial action' as the nature of your enquiry, and upload an image of your ticket to request a refund.
Metro will resume operations in full from the start of timetabled services on Sunday 22 December, 2019.
Train crew in the RMT are going on strike after rejecting a 15% increase in pay and improved rostering arrangements.
Nexus, the public body which owns and manages Metro, is dismayed that the union is going to bring major disruption to passengers and continues to urge them to look again at the 15% pay rise on offer.