Travelling on Metro during industrial action

Industrial action by RMT union called off after fresh talks. More information here.

For help planning your journey use the Live Travel Map here or call 0191 20 20 747 (lines open Monday-Friday, 8.00am-6.00pm).

Refunds for strike action 20 and 21 December 2019

A compensation scheme is open to those holding a Metro season ticket – so that includes weekly, monthly and annual tickets for adults, students and Corporate pass holders. It does not include Network One season tickets or Gold Card holders. Click here to go to the Metro Season Ticket compensation request form.

If you accidentally bought a single or day ticket because you were unaware of the Metro strike, please click here and select 'Metro' and then 'Industrial action' as the nature of your enquiry, and upload an image of your ticket to request a refund.

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