News

Metro Customer Service Advisor Joe Avary and BBC Look North weatherman Paul Mooney
Metro weatherman gets a gig on BBC Look North
The Tyne and Wear Metro’s Cayman Island weatherman turned Customer Service Advisor Joe Avary has had a chance to do some presenting work on BBC Look North. Joe, whose amazing story has been featured in the local media, was invited into the Look North studio to have a go at doing the regional…
Poets and judges at Longbenton Metro station
Poetry on the platforms
The winning poems from Nexus’ National Poetry Day competition are now on display at a busy Metro station. In October Nexus invited poets young and old to submit poems on the theme of ‘Home’. 182 entries were received and four - one winner and three runners up - are now on display in large poster…
The new Customer Operations Manager Mandy Francis
Nexus appoints a new manager to run the Shields Ferry
The Shields Ferry has appointed a new manager to oversee the day to day running of the iconic cross-Tyne service. Mandy Francis has taken on the newly created role – Customer Services Operations Manager – which will involve her managing the Ferry alongside local bus interchanges. Nexus, the public…
Metro Customer Service Advisor and former Cayman Islands weatherman Joe Avary
TV weatherman swaps the Cayman Islands for the Tyne and Wear Metro
A TV weatherman from the Cayman Islands has given it all up for a job on the Tyne and Wear Metro. It sounds barely believable, but it really is true.  Joe Avary, whose smooth American accent is proving popular with customers, has taken an unlikely route to North East England – but insists he…
Metro app and Pop app logos
Real time Metro travel is rolled out to Apple smartphones
Real time Metro travel information is now available on Apple smartphones for the first time, alongside devices running android. The Pop app has been upgraded so that the live updates can be accessed on all Apple handheld devices.  And from today, Monday 30 Jan, the Pop App will now be the only…
A Pop card
One third of single and day journeys on Metro are made with a Pop card
Thousands more Metro customers are now saving money with Pop Pay As You Go, with one in three adult single and day journeys now made on smart cards or Google Pay.  Nexus, the public body which runs Metro, cut prices at the start of January to offer a £2 maximum single fare for customers using…
A bus
Nexus issues important update on free bus pass renewals
Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically – so long as it has been used at least once in the last year. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31…
Stadler and Nexus staff at the old depot
It's the end of an era as the old Gosforth Metro depot closes
It was the end of an era for the Tyne and Wear Metro this week as the old depot at Gosforth closed its doors for the final time.  Stadler have transferred their maintenance teams across to the brand new £70m depot which has been built on the same site. The 100 year-old facility, home to Metro…
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