News

Metro trains
Covid: Face coverings must still be worn on public transport
Face coverings must still be worn in busy indoor settings including on public transport under new Government advice which came into effect from today, Monday 19 July.  The Government says it ‘expects and recommends people to wear face coverings in crowded areas such as shops and public…
Gosforth depot
Watch: Time lapse film captures demolition work at Gosforth Metro depot
Demolition work at Gosforth Metro depot has been captured in a fascinating new time lapse film. The footage shows showcases the first six months of the £70m project, which will see the current Metro depot replaced by a state-of-the-art new facility. Months of work in the two-minute video, from the…
A Metro train
Metro customers must keep wearing face coverings when travelling
Metro customers must continue to wear face coverings when travelling on the system, unless they are exempt. Wearing a face covering throughout your journey, on stations and trains, is a Condition of Carriage when using Metro unless exempt and customers may be refused travel if they do not.  …
Embark2 walking group at Monkseaton Metro station
Walking for wellbeing...and website updates
A local group supporting widows and widowers have swapped foreign trips and sunnier climates for coffee mornings and local walks during the pandemic. The group, called Embark2, have been following some walks between Metro stations, and helping keep the Nexus website up-to-date in the process.…
Metro face covering
Metro merchandise on sale now
A new online shop selling Tyne and Wear Metro branded merchandise is now live. Items for sale include 40th anniversary commemorative items and everything costs under £10. The range features tea towels with the full Metro route design on them, a metal tin complete with branded pen and pencils and…
The artists impression of what Sunbderland station revamp will look like
Sunderland station to undergo £26m transformation
Transformational plans to revamp Sunderland’s central train station are full steam ahead, with a £26m boost that will ‘give Sunderland the rail station it deserves’. Striking proposals for the southern entrance of Sunderland’s central station were unveiled today, for a six-year programme to fully…
Metro Customer Services Manager Chris Clements
Former EasyJet worker starts a new career at Metro
A former EasyJet worker who was made redundant by the budget airline during lockdown has relaunched his career at the Tyne and Wear Metro. Chris Clements, who worked as cabin crew for seven years, has shrugged of the disappointment of losing his dream job after becoming a Metro Customer Services…
Customer Services Advisor working at a station
Record results in customer satisfaction survey
Customer satisfaction with Tyne and Wear Metro has risen to record levels as passenger numbers continue to recover following the easing of lockdown rules. Metro users gave the system’s frontline teams their highest scores ever for helpfulness, knowledge, and professionalism. And overall Metro was…
Contact us Careers Tender opportunities
Privacy notice Website policies Tickets and products terms of use Data Protection Freedom of Information National Fraud Initiative
© 2026 Nexus Tyne and Wear - Public Transport and Local Information.