Apply for an apprenticeship

The role
Nexus is looking to appoint a Signalling Apprentice within the Rail Infrastructure Maintenance department.

You’ll play a central role in maintaining the Signalling equipment that helps keep the Tyne and Wear Metro moving safely.  The role will involve assisting with the maintenance, repair and technical fault diagnosis of the Nexus Signalling & Point Heating equipment, systems and associated Service Supply Infrastructure. 

The role is varied, and you will come across challenges and under guidance, will approach with a problem-solving attitude in order to keep our passengers moving. We’re looking for an individual who enjoys a challenge, who thrives in a team environment and who will enjoy a hands-on role.

You will work towards a Level 3 Engineering Fitter qualification as well as specific in-house signalling and electrical training. This will typically take 4 years to complete.

The person
You will hold a minimum of 5 GCSEs (or equivalent) graded between 4 and 9 (equivalent to previous grades A*-C), including English Language and Maths.  

Working within the Signalling team you will be a team player, and will be guided, until your knowledge develops, on all aspects of Signalling and Point Heating equipment.

You will have an interest in an electrical bias and enjoy a hands-on environment. The signalling team is a varied team, anyone can succeed, you just need to show a willingness to learn and develop over time and listen well to instructions.
 

The role
We are looking to appoint a Project Manager (Integrated Degree) Apprentice.

You will play a central role in some key renewal projects across the Tyne and Wear Metro and other Nexus services.  This will involve working on a diverse range of rail & infrastructure projects throughout different stages of their lifecycle: from engaging with key stakeholders at option selection, through to reporting during construction, handback and project close-out. 

We’re looking for an individual who enjoys a challenge, who thrives in a team environment and who can prioritise tasks in order to work to deadlines.

You will work towards a BA/BSc in Project Management which will typically take 4.5 years to complete.

Based within the Renewals team you will be a team player, providing support to Project Managers within the team and contributing towards the success of the department. Working in a 'live' project management environment you  will assist in the adherence to the appropriate project controls, aimed at ensuring successful delivery of all safety, quality, cost and programme objectives.

The person
You will hold a minimum of 5 GCSEs (or equivalent) graded between 4 and 9 (equivalent to previous grades A*-C), including English and Maths, and 3 A-levels grades A*-C (or equivalent).  

You will also have an awareness of Project Management and will be expected to actively engage in a learning and development programme to enhance your skills, knowledge and experience in Project Management at Nexus. 

You will have strong organisational skills, a level of confidence and be self-assured. Communication is a key part of the Project Manager role so you will be able to communicate clearly using various means and have the ability to convey messages in a professional manner. A willingness to learn and develop over time will set you apart from other candidates.
 

The role
Nexus is looking to appoint 3 Customer Service Apprentices within the organisation with each apprentice spending time on rotation across three teams, Metro Operations, Customer Service Operations and Customer Relations.

This is a varied role covering three distinct Customer Service areas of the organisation. 

When working in Metro Operations you will be deployed on the network carrying out customer service duties on Metro stations including working on Ticket Gate lines, whilst attending to customers in a professional manner.

In Customer Service Operations you will support our Ferry Crew and the Ferry Passengers handling customer enquiries, selling tickets for passengers boarding the vessel and ensuring passengers are kept safe on their journey. You will be trained on all elements of safety on board the ferry including man overboard procedures, firefighting and Emergency Evacuation. You will also be responsible for the upkeep of the vessel during service ensuring it is presented to an acceptable standard for customers.

In Customer Relations, you will gain sound administrative experience. This element of the role involves handling internal and external mail, Nexus smartcards and permits and card production. You will work as part of a team, providing a first class, effective and efficient customer service to our internal and external customers. You will act as first point of contact on behalf of Nexus, responding to emails and phone calls ensuring appropriate responses are given in line with Nexus’ complaint handling procedure.

You will work towards a Level 2 Customer Service Practitioner qualification as well as specific in-house training. This is a unique opportunity to gain broad customer-service based experience and get to know how this can benefit the transport network.  This apprenticeship usually takes 14 months to complete.

The person
You will hold a minimum of a grade 3 GCSE (or equivalent) in English Language and Maths.  

You will be a good communicator and have confidence when speaking to customers. You will have a willingness to learn and develop over time and listen well to instructions. You must be reliable in order to provide a consistent level of service to our customers. 

Whilst training and support will be given to deal with any challenges you may encounter, you will be resilient to deal with those challenging situations. The ability to take a personable and empathetic approach with customers is also essential. 
 

The role
Nexus is looking to appoint an Engineering Apprentice within the Plant and Distribution team.

The role will involve assisting with the maintenance, repair and technical fault diagnosis of a wide range of Electrical and Mechanical equipment across 60 metro stations, trackside locations, bus interchanges and offices. This can include Electrical and Mechanical plant, HV systems, lifts and escalators. 

The role is varied, and you will come across challenges, and under guidance, will approach with a problem-solving attitude in order to keep our passengers moving. We’re looking for an individual who enjoys a challenge, who thrives in a team environment and who will enjoy a hands-on role. 

At Nexus, you'll be part of a team that keeps the region moving. As you grow your expertise you will directly impact the daily lives of thousands of commuters, ensuring safe and reliable public transportation.

You will work towards a Level 3 Maintenance and Operations Engineering Technician qualification as well as specific in-house electrical and mechanical training. 

This is a unique opportunity to gain a strong foundation of electrical and mechanical knowledge. This apprenticeship will typically take 3 years and 3 months to complete.

The person
You will hold a minimum of 5 GCSEs (or equivalent) graded between 4 and 9 (equivalent to previous grades A*-C), including English Language and Maths.  

You will have an interest in a hands-on, practical role and will be comfortable with small hand tools. You will show a willingness to learn and develop over time and listen well to instructions.
 

The role
Nexus is looking to appoint a Finance Apprentice within the Finance department.

You will gradually learn about key aspects of finance. The broad aim of the role is to deliver effective accounting and control to support Nexus operational activities. You will be exposed to different aspects of accounting including areas such as Accounts Payable, Accounts Receivable, Management Accounting and Financial Systems and Controls.

You will work towards a Level 3 Assistant Accountant qualification, which will require study towards the AAT professional qualification as well as specific in-house training on Nexus policies and financial procedures. 

This is a unique opportunity to gain real world experience alongside studying towards a recognised qualification. This apprenticeship typically takes 18 months to complete.

The person
You will hold a minimum of 5 GCSEs (or equivalent) graded between 4 and 9 (equivalent to previous grades A*-C), including English Language and Maths.  

If you have achieved or are working towards A-levels or a BTEC qualification that would be an advantage but is not essential.