Does your Concessionary Travel Pass expire between the end of March and the end of May 2018?
If you used it in 2017, or you've been in touch with us about it, you'll get a new pass before your current one expires. You don't need to do anything.
If you didn't use it in 2017, or haven't been in touch with us about it - just click here to complete the form to request a new one.
If you are eligible for a National Concessionary Travel Pass and live in Tyne and Wear you can travel on buses for free. Metro journeys are not free of charge but you can avoid paying full fares after 9.30am by buying a Metro Gold Card. Metro Gold Cards can only be used with a valid CT Pass. Your first Concessionary Travel Pass is free of charge.
Am I eligible for a CT Pass?
The Government has changed the age at which people become eligible for a Concessionary Travel Pass. People no longer receive a free bus pass when they reach their 60th birthday. Instead both men and women become eligible in line with the rise in the age at which women become eligible for a state pension. This rises on a sliding scale, from 60 to 66, between 2010 and 2020.
- If you were born on or before 5 October 1953, you can apply for your Concessionary Travel Pass immediately.
- If you were born after 5 October 1953, please see the table below to see when you are entitled to receive a Concessionary Travel Pass, which you can apply for using the application form below.
If your date of birth is:
Your pass will start from:
|6 Oct to 5 Nov||6 Jul 2018|
|6 Nov to 5 Dec||6 Nov 2018|
|6 Dec to 5 Jan 1954||6 Mar 2019|
|6 Jan to 5 Feb||6 May 2019|
|6 Feb to 5 Mar||6 Jul 2019|
|6 Mar to 5 Apr||6 Sep 2019|
|6 Apr to 5 May||6 Nov 2019|
|6 May to 5 Jun||6 Jan 2020|
|6 Jun to 5 Jul||6 Mar 2020|
|6 Jul to 5 Aug||6 May 2020|
|6 Aug to 5 Sep||6 Jul 2020|
|6 Sep to 5 Oct||6 Sep 2020|
|6 Oct to 5 Apr 1960||66th birthday|
With a CT Pass you can travel:
Free of charge on buses in Tyne and Wear from 9.30am Monday to Friday and all day at weekends and on public holidays.
Free anywhere else in England on local buses, between 9.30am and 11.00pm Monday to Friday and all day at weekends and on public holidays.
For 60p on the Shields Ferry from 9.30am Monday to Friday, all day at weekends and on public holidays.
For 50p on Northern Rail services between Newcastle and Metrocentre/Blaydon, from 9.30am Monday to Friday and all day at weekends and on public holidays.
There are no discounted fares on Metro, or on Northern Rail services between Newcastle and Sunderland, for CT Pass holders. However you can have unlimited* travel on Metro, on Northern Rail services between Newcastle and Sunderland and also the Shields Ferry if you have an English National Concessionary Travel pass and buy a Metro Gold Card.
If you need to travel before 9.30am to get to or from a hospital appointment, and your journey starts in Tyne and Wear, just show your hospital appointment card or letter with your CT Pass when requested.
*Not valid before 9.30am Monday to Friday for Off Peak CT Pass holders.
How to apply for your CT Pass
Note: you can only apply for your pass 28 days before your pass is due to start.
You will need to send us the following:
- A completed application form (which you can download below, or pick up from any Nexus TravelShop).
- A colour passport photo (not scanned and not using your own camera/phone) attached to the application form in the box provided.
- Proof of your age – for example your passport, driving licence or birth certificate.
- Proof that your permanent address is in Tyne and Wear – for example a council tax, gas, electricity or phone bill.
- Please send photocopies of your proof of age and address if you are applying by post.
- An envelope with your name, address and a stamp on. We need this even if you take your application in to a TravelShop, so the pass can be posted back to you.
Where do I send my application?
Either hand it in at any Nexus TravelShop or post it to us at:
St James Boulevard
Newcastle upon Tyne
If you have any questions about applying for your pass or about the Concessionary Travel Scheme itself, please call 0191 20 20 747.
Please allow 28 days from us receiving your application for your new pass to be issued.
Replacement CT Passes (lost, stolen, damaged, or change of details)
If you think you have lost your pass while using public transport, please contact the appropriate operator. Call Nexus on 0191 20 20 747 if you are unsure which operator’s service you were on. If the operator has not found your pass, you will need to complete a new application form. It will cost £5 to replace a lost, stolen or damaged pass, or if you need to change your name or photograph.
You will need to send us the following:
- A completed application form.
- A stamped self-addressed envelope.
- A £5 cheque or postal order (made payable to Nexus if posting), cash can be paid at any TravelShop.
Please allow 28 days from us receiving your application for your replacement pass to be issued.
My pass is about to run out, how do I renew it?
You can renew your pass during the month that it runs out or in the month before that. You will need to complete a new application form. There is no charge for renewing your Concessionary Travel Pass. You do not need to send in your current or expired CT Pass when you renew it. You will need to send us the following:
- Completed application form.
- A stamped self-addressed envelope.
Please allow 28 days from us receiving your application for your pass to be re-issued.
How to use your Concessionary Travel Pass
- On buses – touch your card on the reader by the ticket machine when you board the bus after 9.30am Monday-Friday, all day at weekends and on public holidays. You must pay the full adult fare before 9.30am Monday-Friday.
- On the Shields Ferry – show the ferry operator your pass to buy your 60p ticket from 9.30am Monday-Friday, all day at weekends and on public holidays. You must pay the full adult fare before 9.30am Monday-Friday.
- On Northern Rail services between Newcastle and Metrocentre/Blaydon – from 9.30am Monday-Friday, all day at weekends and on public holidays, buy your 50p ticket from a ticket machine before you board a train (you will pay the adult fare from a conductor if you could have purchased a ticket at the station where you boarded the train ). You will need to show the conductor your pass. You must pay the full adult fare before 9.30am Monday-Friday.
- On all Metro services and Northern Rail services between Newcastle and Sunderland, if you do not have a Metro Gold Card, you must pay the full adult fare at all times.
Click here for details of how to use your Metro Gold Card.
Can I travel free of charge to early morning hospital appointments?
Yes, if you need to travel before 9.30am in order to get to/from a hospital appointment, just show your hospital appointment card or letter with your CT Pass or Metro Gold Card when requested.
Keeping us informed
Please keep us informed of any changes to your details, eg change of address. We will need to be sent documentation confirming the change before we update our records. There will be a £5 charge if we need to issue a new pass (eg for change of name or photo).
Contact us at Customer Services, Nexus, Nexus House, St James Boulevard, Newcastle upon Tyne, NE1 4AX or on 0191 20 20 747 to inform us of the death of a passholder. This will ensure that they are removed from our database, and you will receive no further correspondence from us.
Conditions of use
- All Concessionary Travel Passes remain the property of Nexus and will be withdrawn if misused.
- Concessionary Travel Passes are not transferable and can only be used by the person named and shown on the pass.
- For journeys on the ferry, and rail between Newcastle Metrocentre/Blaydon, you will be required to purchase a ticket to use with your Concessionary Travel Pass.
- For journeys on Metro, or on Northern Rail services between Newcastle and Sunderland, you will be required to purchase a full adult ticket if you do not have a valid Metro Gold Card.
- Concessionary Travel Passes can only be used for travel on specified local public transport services in England.
- Notwithstanding the above, the pass holder is subject to the General Conditions of Carriage and passenger regulations of the participating operators.
The Tyne and Wear Concessionary Travel Scheme is financed by the Integrated Transport Authority and administered by Nexus in conjunction with your Local Authority.
A Companion Card lets you take someone with you free of charge when you travel on buses in Tyne and Wear, County Durham, Northumberland and Darlington. It’s available to residents of Tyne and Wear who receive certain allowances and are not able to travel without a companion. Find out more here.
National Fraud Initiative: The Passenger Transport Executive (Nexus) is required by law under Section 6 and part 24 of the Audit Commission Act 1998 to participate in the National Fraud Initiative’s data matching exercise to assist in the prevention and detection of fraud, on a regular basis about every two years. This includes supplying data about concessionary travel pass holders to the Audit Commission. If you have any questions about this please contact Nexus. You can also obtain information from the Audit Commission. For general enquiries to the Audit Commission call 0303 444 8330 or write to The Audit Commission, 3rd Floor Fry Building, 2 Malsham Street, London SW1P 4DF.