Travelling on Metro

Metro scene with rainbow

Frequent train services
Metro has returned to a normal, high-frequency timetable throughout the day to help you maintain social distancing. There is a train every 3-12 minutes across our 60 stations.
For latest travel updates click here 

Our trains are now being treated with a new anti-microbial sanitiser throughout the passenger areas – in addition to our regular and thorough daily cleaning regimes. This sanitiser protects surfaces for up to 30 days.

You’ll find hand sanitisers near the entrances of our busiest stations, and our cleaning team regularly treats ticket machines, handrails and other touch points around the station.

If you need to use Metro we advise:

Metro safe distanceKeep your distance where you can
Metro PopUse Pop smart cards and contactless payment instead of cash.
 
 Download our app for the latest information on your journey.
Metro face mask

Wear a face covering in confined spaces including stations and trains – this can be a scarf or snood pulled over the nose and mouth, or an over-the-counter mask. Wearing a face covering is compulsory on Metro

See our question and answer page here 

 Busy stations have separate entrance and exit routes – you should also follow directional arrows inside the station to keep people apart.
Metro let people offStand well back from trains to let people get off before you approach doors – and use the whole platform when waiting for a train to arrive.
 Follow simple guidance inside the station to keep busy passageways clear, and when choosing where to stand or sit.
Metro peak timesAt busy times we may control entrance to a station to avoid there being too many people on platforms – follow advice from our customer service advisors.
Metro wash handsWash or sanitise your hands regularly.

Metro meets the Government’s covid-secure standard for public transport.

 

© 2020 Nexus Tyne and Wear - Public Transport and Local Information.