Travelling on Metro

Metro scene with rainbow

 

Metro is running to a normal timetable on weekdays up until about 8.00pm when the frequency reduces to a half hourly service.  At weekends the normal weekend timetable is in operation. For latest travel updates click here 

Our trains are now being treated with a new anti-microbial sanitiser throughout the passenger areas – in addition to our regular and thorough daily cleaning regimes. This sanitiser protects surfaces for up to 30 days.

You’ll find hand sanitisers near the entrances of our busiest stations, and our cleaning team regularly treats ticket machines, handrails and other touch points around the station.

When travelling on Metro we advise:

Metro safe distanceKeep your distance where you can
Metro PopUse Pop smart cards and contactless payment instead of cash.
 
 

Download our app for the latest information on your journey.

Metro face mask

Wear a face covering in stations and on trains – this can be a scarf or snood pulled over the nose and mouth, or an over-the-counter mask. Wearing a face covering is compulsory on Metro, except if you have an exemption for health reasons.

See our question and answer page here 

 

Busy stations have separate entrance and exit routes – you should also follow directional arrows inside the station to keep people apart.

Metro let people offStand well back from trains to let people get off before you approach doors – and use the whole platform when waiting for a train to arrive. If the train is too busy, wait for the next one if you can.
 

Follow simple guidance inside the station to keep busy passageways clear, and when choosing where to stand or sit.

Metro peak timesTravel when it's less busy if you can.  At busy times we may control entrances to a station to avoid there being too many people on platforms – follow advice from our customer service advisors.
 

Travel in groups of six or less.

Metro wash handsWash or sanitise your hands regularly. We have hand sanitiser stands at our busier stations.

Metro meets the Government’s covid-secure standard for public transport.

 

Page last updated: 17 September 2020

© 2020 Nexus Tyne and Wear - Public Transport and Local Information.