Travelling on Metro

Metro scene with rainbow

From Monday 17 May, the Government's travel guidance changed.  Please plan ahead as services are likely to be busier, travel safely, sanitise your hands regularly, continue to wear a face covering (unless exempt), keep your distance from others where possible and open train windows to increase ventilation.

Metro meets the Government Covid-secure standard for public transport. 

Here's a few things we're doing to help keep you safe.  Our trains are being treated with a new anti-microbial sanitiser throughout the passenger areas – in addition to our regular and thorough daily cleaning regimes. This sanitiser protects surfaces for up to 30 days. A new device that uses ultraviolet light to sanitise has been fitted to escalators to sanitise the handrails. We've placed hand sanitisers near the entrances of our busiest stations, and our cleaning teams regularly treat ticket machines, handrails and other touch points around the station.  If you do have to travel, continue to follow the travel safety advice below.

We're ready to welcome you back if you've been away.  View our video below. 


Metro safe distance

Keep your distance where you can.  

Busy stations have allocated entrance and exit routes. Follow guidance inside the station to keep walkways clear, and when choosing where to stand or sit.

Metro PopUse Pop smart cards and contactless payment instead of cash.
Metro face mask

Wear a face covering in stations and on trains – this can be a scarf or snood pulled over the nose and mouth, or an over-the-counter mask. Wearing a face covering is compulsory on Metro, except if you have an exemption for health reasons.

See our question and answer page here 

Mobile phone image

Download our app for the latest travel information.  Including ratings of how busy or quiet our trains are (within the How Busy Is Metro section). You can also submit a rating for your journey.

Metro let people off

Stand well back from trains to let people get off before you approach doors – and use the whole platform when waiting for a train to arrive. If the train is too busy, wait for the next one if you can.

Metro peak timesPlan ahead and travel when it's less busy if you can.  At busy times we may control entrances to a station to avoid there being too many people on platforms – follow advice from our customer service advisors.
Image of open windowPlease keep train windows open to help with ventilation.
Metro wash handsWash or sanitise your hands regularly. We have hand sanitiser stands at our busier stations.
iconThe UV technology is a safe and effective method of keeping our escalators sanitised.

Covid Compliance Assurance Scheme image

We have also received Covid Assured Status from Newcastle City Council for our gated Newcastle stations.


Page last updated: 20 May 2021


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