Travelling on Metro

Metro scene with rainbow

The Government's travel guidance changed on 19 July.  Please plan ahead as services are likely to be busier, travel safely, continue to wear a face covering (unless exempt), sanitise your hands regularly, keep your distance from others where possible and open windows to increase ventilation.

From Monday 19 July, customers should continue to wear face coverings on Metro stations and trains, in bus stations and interchanges and when travelling on the Shields Ferry.

Wearing a face covering throughout your journey on Metro, is a Condition of Carriage and customers may be refused travel if they do not, unless they are exempt.  Read more about this here.

We want you to feel comfortable and secure when you travel by public transport in North East England.  

We're ready to welcome you back if you've been away.  View our video below.

Please continue to follow the travel safety advice below.

Metro face mask

Wear a face covering in stations and on trains unless you have an exemption for health reasons click here for our Journey Assistance Cards.

Please continue to wear a face covering from 19 July (unless exempt).

Metro safe distance

Keep your distance where you can.  Stand back from trains to let people get off before you approach doors – and use the whole platform when waiting for a train to arrive. If the train is too busy, wait for the next one if you can.

Metro PopUse Pop smart cards and contactless payment instead of cash.
Metro peak times

Plan ahead and travel when it's less busy if you can.  Download our app for the latest travel information and to view the 'How Busy is Metro' ratings.  Or check when the quieter times are to travel here

Image of open windowPlease keep train windows open to help with ventilation.
Metro wash handsWash or sanitise your hands regularly. We have hand sanitiser stands at our busier stations.
iconThe UV technology is a safe and effective method of keeping our escalators sanitised.

Covid Compliance Assurance Scheme image

We have also received Covid Assured Status from Newcastle City Council for our gated Newcastle stations.


Page last updated: 15 July 2021


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