Travel safely, plan your journey in advance, continue to wear a face covering in stations and on trains, sanitise your hands regularly and open train windows to increase ventilation.
We want you to feel comfortable and secure when you travel by public transport in North East England.
- We are cleaning and sanitising trains and stations in new ways.
- We provide guidance and information throughout your journey to help us all stay safe
- We meet the Government’s Covid-secure standard for public transport
We're ready to welcome you back if you've been away. View our video below.
Please continue to follow the travel safety advice below.
 | Please continue to wear a face covering in stations and on trains (unless exempt). |
 | Keep your distance where you can. Stand back from trains to let people get off before you approach doors – and use the whole platform when waiting for a train to arrive. If the train is too busy, wait for the next one if you can. |
 | Use Pop smart cards and contactless payment instead of cash. |
 | Plan ahead and travel when it's less busy if you can. Download our app for the latest travel information and to view the 'How Busy is Metro' ratings. Or check when the quieter times are to travel here. |
 | Please keep train windows open to help with ventilation. |
 | Wash or sanitise your hands regularly. We have hand sanitiser stands at our busier stations. |
 | The UV technology is a safe and effective method of keeping our escalators sanitised. |
| We have also received Covid Assured Status from Newcastle City Council for our gated Newcastle stations. |
Page last updated: 25 January 2022