Travelling on Metro

Metro scene with rainbow

Travel safely, plan your journey in advance, continue to wear a face covering in stations and on trains, sanitise your hands regularly and open train windows to increase ventilation.

We want you to feel comfortable and secure when you travel by public transport in North East England.  

We're ready to welcome you back if you've been away.  View our video below.

Please continue to follow the travel safety advice below.

Metro face mask

Please continue to wear a face covering in stations and on trains (unless exempt).

Metro safe distance

Keep your distance where you can.  Stand back from trains to let people get off before you approach doors – and use the whole platform when waiting for a train to arrive. If the train is too busy, wait for the next one if you can.

Metro PopUse Pop smart cards and contactless payment instead of cash.
Metro peak times

Plan ahead and travel when it's less busy if you can.  Download our app for the latest travel information and to view the 'How Busy is Metro' ratings.  Or check when the quieter times are to travel here

Image of open windowPlease keep train windows open to help with ventilation.
Metro wash handsWash or sanitise your hands regularly. We have hand sanitiser stands at our busier stations.
iconThe UV technology is a safe and effective method of keeping our escalators sanitised.

Covid Compliance Assurance Scheme image

We have also received Covid Assured Status from Newcastle City Council for our gated Newcastle stations.


Page last updated: 25 January 2022


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