News

A Metro train
Metro customers must keep wearing face coverings when travelling
Metro customers must continue to wear face coverings when travelling on the system, unless they are exempt. Wearing a face covering throughout your journey, on stations and trains, is a Condition of Carriage when using Metro unless exempt and customers may be refused travel if they do not.  …
Embark2 walking group at Monkseaton Metro station
Walking for wellbeing...and website updates
A local group supporting widows and widowers have swapped foreign trips and sunnier climates for coffee mornings and local walks during the pandemic. The group, called Embark2, have been following some walks between Metro stations, and helping keep the Nexus website up-to-date in the process.…
Metro face covering
Metro merchandise on sale now
A new online shop selling Tyne and Wear Metro branded merchandise is now live. Items for sale include 40th anniversary commemorative items and everything costs under £10. The range features tea towels with the full Metro route design on them, a metal tin complete with branded pen and pencils and…
The artists impression of what Sunbderland station revamp will look like
Sunderland station to undergo £26m transformation
Transformational plans to revamp Sunderland’s central train station are full steam ahead, with a £26m boost that will ‘give Sunderland the rail station it deserves’. Striking proposals for the southern entrance of Sunderland’s central station were unveiled today, for a six-year programme to fully…
Metro Customer Services Manager Chris Clements
Former EasyJet worker starts a new career at Metro
A former EasyJet worker who was made redundant by the budget airline during lockdown has relaunched his career at the Tyne and Wear Metro. Chris Clements, who worked as cabin crew for seven years, has shrugged of the disappointment of losing his dream job after becoming a Metro Customer Services…
Customer Services Advisor working at a station
Record results in customer satisfaction survey
Customer satisfaction with Tyne and Wear Metro has risen to record levels as passenger numbers continue to recover following the easing of lockdown rules. Metro users gave the system’s frontline teams their highest scores ever for helpfulness, knowledge, and professionalism. And overall Metro was…
The final interior design of new Metro train
Final interior design of new Metro trains is officially unveiled by Nexus
The final interior design of the North East’s new Metro fleet has been revealed today following one of the most far-reaching public consultations the global rail industry has seen. Nexus, the public body which owns and manages Metro, has finalised the design options after an unprecedented 23,000…
Track works start on Northumberland line
Track renewal underway on Northumberland Line
Another milestone on the Northumberland Line rail project has been reached after the first sections of track were replaced. Network Rail have completed work to renew a section of track in Newsham in preparation for the pioneering project to reopen - the first physical piece of work on the project…
Nexus and Wallsend Chamber members at the map
New map highlights Wallsend attractions
An empty display board at Wallsend Metro Station has been given a new lease of life by Nexus and Wallsend Chamber of Commerce. The unit now displays a detailed map of Wallsend town centre, highlighting attractions and amenities, walking distances and points of interest. Segedunum Roman Fort and…
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