News

The Metro control room
System-wide major disruption - an apology
We’d like to say sorry to passengers after Metro services were suspended for just over an hour this morning. We are still investigating the full cause of this – but during urgent maintenance at our South Gosforth Control Centre the data feed from Metro’s train management software to the control…
Depot staff meet Stadler
Metro depot staff first to taste the difference
Metro’s depot staff were the first to meet bosses from Stadler, the Swiss company which will build new trains for the system in a £362m programme. Executives from the company met the engineers at the South Gosforth site, which it will take over and rebuild in a £70m project, hours before being…
New look Metro train interior
Take a tour inside our new Metro train
Take a tour around the interior of our new Metro trains – a design that has been shaped by the ideas and suggestions of our passengers. Newcastle firm Octo Design worked with Zurich’s Nose Design Experience to create the stylish interior based on feedback from more than 3,000 Metro passengers who…
The new Metro Class 555 train
Nexus unveils £362m new Tyne and Wear Metro trains
Nexus today announced a chosen manufacturer for its contract to build new trains for the Tyne and Wear Metro, as part of a £362m investment which will transform performance and passenger experience, deliver huge energy savings and secure and create hundreds of jobs in the UK supply chain. The…
NUFC fan Dave Allen
Tracking down the face of an iconic Metro station display
For two decades Dave Allen has been a familiar face for thousands of Newcastle fans who get the Metro on a match day. That’s because a striking photograph of Dave in full voice at the 1998 FA Cup Final remains a stand out feature of St James’ Park’s iconic Metro station. This evocative image – one…
Digby the guide horse on Metro
A look ahead to episode two of ITV's Metro documentary series
The second episode of the ITV documentary series about life on the Tyne and Wear Metro is set to air tomorrow night, Tuesday 21 January - and millions of viewers will get to see some of the challenges frontline Metro staff have to deal with. The Metro: A Rail Life Story is a four-part series which…
A person using a Metro ticket machine
Metro passengers make the switch to contactless payments
Most Metro passengers now use contactless when paying for travel at ticket machines, operator Nexus revealed today. Passengers made more than 4,200,000 purchases for day and season tickets using Apple Pay, Google Pay or contactless bank cards in 2019 – more than half the eight million transactions…
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