Pop app FAQs

Pop app

What are the benefits of the app?
The Pop app makes travelling on Metro even easier with lots of great features to make your journey as smooth as possible:

  • Track your Metro train in real time
  • Purchase a digital One Week Metro Season Ticket (Android only, not available on iOS)
  • See the latest Metro service update from the Metro Control Room
  • Plan your Metro journey in advance
  • See park and ride facilities near Metro stations
  • View available offers and much more.


Why is only a One Week Metro Season Ticket available on the app?
We plan to add other Metro season tickets and Pop PAYG to the app in the near future, and we’re already working hard to do so.


What are the technical requirements for using the app?
The app can only be used on Near Field Communication (NFC) smartphones operating Android 5.0 (Lollipop) or higher. 

Why is the app only available on Android?
Technical limitations mean the app is only available on Android smartphones.  We expect the app to be available in the App Store on 30 January 2023.  

Do I need my Mobile Ticket showing on my phone screen to use gates and validators?
No, as long as your phone is unlocked, Metro station gates and validators will be able to read and validate your Mobile Ticket.


Do I need mobile data or WiFi access when travelling with a Mobile Ticket?
You need mobile data or WiFi access to download the app and to buy a Mobile Ticket, but once your purchase is complete and the Mobile Ticket is stored on your phone you will not need mobile data or WiFi access to display the ticket and touch in and out at gates and validators.  You will need mobile data or WiFi access to use the Real-time and Metro journey planner functions in the app.

What’s the difference between the app and a Pop card?
A Metro season ticket purchased as a Mobile Ticket in the app works in the same way as a ticket loaded onto a Pop card, except you use your smartphone to touch in and out at Metro station gates and validators rather than a physical smartcard. This is more convenient for many customers, although Pop cards will continue to be available as normal for those who prefer travelling with a smartcard.


What happens if my phone runs out of battery whilst I’m travelling?
You need to ensure that your smartphone can display your Mobile Ticket at all times when travelling. If you are unable to display your Mobile Ticket, you will need to buy an alternative ticket for your journey or you will be liable for a Penalty Fare and/or prosecution.

Do I need a Nexus account to use the Pop app?
No, you don’t need a Nexus account to use the app – the app works separately to Pop cards managed through a Nexus account. All you need to buy a Metro season ticket as a Mobile Ticket in the app is a Google Pay account, which is where you Mobile Ticket is stored.

How do I apply for a refund for Metro service delays or cancellations?
You can apply for a refund for service delays or cancellations in the same way that you would do for a Metro season ticket loaded on a Pop card. Click here to apply for a refund.

Why can’t I touch in and out using my credit/debit card?
The current Metro gates and validators cannot read credit/debit cards, so we can’t offer this functionality.

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